PWS Operations Engineer – Imaging, Biomed Experience Preferred

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical liaison for Predictive Work Systems (PWS) Operations team members, clinical engineering groups, biomedical technicians, and hospital IT departments.

• Oversee the implementation of remote-monitoring solutions across various healthcare systems and types of medical devices.

• Manage hardware setup, software configuration, and connectivity tasks alongside field technicians and hospital IT teams.

• Grasp the system architecture and infrastructure environment to effectively resolve technical challenges.

• Handle patching and access controls for remote monitoring servers.

• Uphold standard operating procedures (SOPs) and troubleshooting documentation.

• Conduct training sessions and mentor field personnel to minimize support interventions.

• Spearhead the creation of new principles and concepts while implementing policies, procedures, and standards.

• Identify opportunities for automation, standardization, and cost reduction.

• Ensure continuous adherence to HIPAA, ISO 27001, ISO 13485, SOC2, and pertinent hospital security regulations.

• Methodically trace issues across monitoring servers, hospital networks, cloud infrastructure, and medical device hardware & software to determine whether problems are user-related, procedural, environmental, or systemic.

• Address highly variable, site-specific challenges in hospital settings, swiftly adjusting methods and tools while upholding stringent analytical standards.

• Transform incident knowledge into monitoring protocols, automation scripts, or standard operating procedures.

• Decisions and actions frequently impact the work of fellow team members and various business processes/customer outcomes.

• Assign configuration tasks and on-site responsibilities to field technicians, vendors, or junior engineers, providing clear guidance and validating outcomes.

• Balance incident response, project timelines, and support/maintenance tasks with minimal oversight.

• Liaise with IT Management, Clinical Engineering Management, and hospital IT, management, and staff regarding status updates and decisions to influence results.

• Facilitate meetings, training, and support sessions with partners to achieve alignment and progress on complex initiatives.

• Offer guidance to less experienced team members.

• Create and deliver presentations and communications to colleagues.

• Perform other duties as assigned.

⛳️ Requirements

• A minimum of three years of experience in systems engineering or clinical engineering is essential.

• Experience in a clinical healthcare environment is highly preferred.

• Strong organizational, analytical, and critical thinking skills are required.

• Understanding of Medical Device & Healthcare Standards.

• Proficiency in Remote Support.

• Knowledge of Networking and Connectivity.

• Experience with Server Administration.

• Skills in Automation & Scripting.

• Familiarity with Cybersecurity & Compliance.

• Knowledge of Systems Development Lifecycle (preferred).

• Experience in Project & Stakeholder Management.

• Demonstrated Team Leadership, Collaboration & Communication abilities.

🏝️ Benefits

• Dedicated to fostering a workplace culture where every associate feels appreciated, supported, and empowered to succeed.

• Drug-Free Workplace.

• Opportunities for advancement and recognition.