PSC Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Confirms test requisitions by cross-referencing details with orders and requisition documentation; alerts Natera product management leadership about any discrepancies.

• Verifies patient identity by checking patient identification.

• Collects blood samples through venipunctures and finger sticks.

• Preserves specimen integrity by employing aseptic techniques and adhering to Natera protocols; follows isolation procedures diligently.

• Monitors collected specimens by initialing, dating, and recording collection times; keeps daily tallies of collections in the system provided by Natera.

• Ensures quality outcomes by adhering to Natera guidelines and testing schedules; documents results in the quality-control log; identifies and reports necessary changes while communicating KPIs to product management leadership biweekly.

• Maintains a safe, secure, and healthy work environment by complying with standards and procedures; adheres to legal regulations.

• Addresses unusual test orders by reaching out to the physician, pathologist, nursing station, or reference laboratory; refers unresolved orders back to the originator for further clarification; informs the internal Natera team of unresolved orders.

• Enhances job knowledge by engaging in educational opportunities, reading professional literature, maintaining personal networks, and participating in professional organizations.

• Bolsters Natera’s phlebotomy reputation by taking ownership of new and diverse requests; seeks opportunities to add value to job achievements.

• Employees must complete training related to HIPAA/PHI privacy, General Policies and Procedure Compliance training, and security training as soon as possible, but no later than the first 30 days of employment.

• Report any SPI, CAPA, or NCR issues to the internal Natera product management leadership team.

• Assists in managing all phlebotomy equipment necessary for the operation of the patient service center, which may include lifting supplies weighing up to 50 pounds.

• May involve reimbursable travel for stocking supplies.

• May include onboarding, training, and retraining of individual phlebotomists as needed to accommodate volume increases.

• Aids in managing Patient Service Center vendors.

• Supports phlebotomy program management: oversees distribution and claiming of blood draws, monitors customer feedback, and manages minor escalations as necessary.

• Addresses scheduling challenges.

• Ensures ongoing and transparent communication regarding the status of blood draws.

• Possesses general phlebotomy knowledge specific to the PSC’s location in compliance with state regulations.

⛳️ Requirements

• A minimum of 5 years of phlebotomy experience.

• Over 5 years of high-level customer care experience.

• Experience in managing/supervising phlebotomy operations and teams is preferred.

• BS/BA degree is preferred.

• A High School Diploma (or equivalent) is required.

• Phlebotomy Certification (or equivalent) is preferred, unless mandated by regulatory requirements based on state law.

• Previous experience with financial and budgetary responsibilities is preferred.

• Bilingual language skills are preferred.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.

• Free testing for Natera employees and their immediate families.

• Fertility care benefits.

• Leave for pregnancy and baby bonding.

• 401k benefits.

• Commuter benefits.

• A generous employee referral program.