Provider Support Agent

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provides support to all Derick Dermatology providers through patient follow-up communications, which include pathology/laboratory results, scheduling follow-up appointments, addressing prescription inquiries, processing records requests, and coordinating care with external providers.

• Oversees and monitors lesions that necessitate tracking until they are fully resolved.

• Ensures that outstanding or unfinished tasks remain at a manageable level across various systems: phone, voicemail, fax, contact management, internal calls, emails, EMR, internal pathology systems, and patient portals.

• Maintains personal phone system performance metrics in Phone Queue and Answer Rates to achieve team objectives.

• Undertakes additional responsibilities as assigned.

⛳️ Requirements

• Official High School Transcripts, Diploma or Equivalency Certificate.

• Familiarity with basic medical terminology.

• Demonstrates friendliness, politeness, and professionalism with excellent communication skills.

• Proficient in the use of an EMR system (Electronic Medical Records), preferably Nextech.

• Background in Medical Assisting is preferred.

🏝️ Benefits

• Weekly Pay.

• Paid Training.

• Uniform Provided.

• Opportunities for Advancement.

• Employee Assistance Program (EAP).

• Employee Discount on Cosmetic Services and Products.