Provider Success Lead, Physical Therapy

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide physical therapists in delivering care to medically intricate pulmonary patients.

• Provide consultation on complex cases, assisting in clinical decision-making related to symptom management, oxygen requirements, and patient progression.

• Offer constructive feedback that enhances clinical confidence within the team and escalate matters to the Head of Clinical as necessary.

• Oversee the onboarding process and educational materials for BreatheSuite University.

• Investigate current evidence and best practices, creating training modules that incorporate video, audio, AI tools, and other educational resources.

• Ensure educational modules remain clinically pertinent, evidence-based, and updated in alignment with software and platform modifications.

• Manage BreatheSuite University by assigning modules, tracking completion rates, and upholding compliance training.

• Assist newly hired physical therapists (PTs) during their onboarding process until their first patient encounter.

• Collaborate with credentialing, product/engineering, and operations teams on licensure, credentialing, platform access, and training prerequisites.

• Conduct individualized readiness sessions for new PTs before their first patient.

• Deliver workflow, platform, documentation, and clinical support through one-on-ones and the provider support Slack channel.

• Co-manage the provider support Slack channel and escalate any issues to the Head of Clinical.

• Transform frequently asked questions into self-service resources.

• Evaluate provider availability in relation to patient demand and suggest hiring increases when necessary.

• Collaborate with the development team to create searchable resources.

• Monitor recurring inquiries and the time taken to see the first patient to minimize support needs.

⛳️ Requirements

• Valid PT license.

• Proven expertise in cardiopulmonary care, such as holding the ABPTS Cardiovascular and Pulmonary Clinical Specialist (CCS) certification, experience in pulmonary or cardiac rehabilitation, or significant acute care or ICU experience with cardiopulmonary patients.

• Minimum of 5 years of clinical experience.

• Previous experience in mentoring or educating clinicians.

• Background in developing clinical education materials.

• Proficient in producing educational content, including video and audio recordings, utilizing AI and content-creation tools, and translating clinical research into actionable training.

• Comfortable using EMRs, telehealth platforms, and rapidly learning new software.

• Strong written communication skills, demonstrating organization, follow-through, and the ability to manage multiple priorities simultaneously.

• Systems-oriented, with a tendency to address the underlying processes causing issues rather than repeatedly solving the same problems.

• Teaching experience in a Doctor of Physical Therapy (DPT) program is preferred.

• Experience with telehealth is preferred.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive work environment.

• Fully remote work structure.