Provider Success Lead, Physical Therapy

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide mentorship to physical therapists focusing on patient care for medically complex pulmonary cases.

• Offer consultation on intricate cases and assist in making clinical decisions related to symptom management, oxygen requirements, and patient progression.

• Address clinical concerns to the Head of Clinical as necessary.

• Take responsibility for the onboarding and educational content for BreatheSuite University.

• Conduct research on current evidence and best practices, and develop educational modules in various formats, including video, audio, and AI-assisted tools.

• Ensure that clinical content remains up-to-date as software and platform updates occur.

• Oversee BreatheSuite University, managing module assignments, tracking completion, and ensuring compliance training.

• Assist new physical therapists in their onboarding process until they see their first patient.

• Collaborate with credentialing, product/engineering, and operations teams regarding licensure, credentialing, platform access, and training requirements.

• Facilitate one-on-one sessions to prepare therapists for their first patient.

• Provide support to both new and experienced physical therapists through individual meetings and the provider support Slack channel.

• Address workflow, platform, documentation, and clinical inquiries, escalating issues when necessary.

• Develop self-service resources and enhance processes based on frequently asked questions.

• Evaluate provider availability in relation to patient demand and suggest increases in hiring as needed.

• Monitor support needs and the time taken to reach the first patient to enhance scalability.

⛳️ Requirements

• Valid PT license.

• Proven expertise in cardiopulmonary care, demonstrated by certifications such as ABPTS Cardiovascular and Pulmonary Clinical Specialist (CCS), experience in pulmonary or cardiac rehabilitation, or substantial acute care or ICU experience with cardiopulmonary patients.

• A minimum of 5 years of clinical experience.

• Experience in mentoring or teaching other clinicians.

• Background in developing clinical education materials.

• Proficient in creating educational content, including video and audio recordings, utilizing AI and content creation tools, and translating clinical research into practical training.

• Comfortable working with electronic medical records (EMRs), telehealth platforms, and quickly adapting to new software.

• Strong written communication skills, organized, able to follow through, and capable of juggling multiple priorities simultaneously.

• Systems-oriented mindset, focusing on resolving the underlying processes behind issues rather than repeatedly addressing the same problems.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive work environment.

• Fully remote work structure.