Provider Solutions Customer Success Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate product demonstrations and deliver support along with strategic insights during opportunity meetings.

• Collaborate closely with sales and product teams to provide strategic advice in comprehending state objectives.

• Oversee the review of Product RFP requirements and the creation of content for RFP responses.

• Communicate customer needs to various teams to ensure a smooth customer experience.

• Conduct monthly user groups with key state stakeholders and internal leadership.

⛳️ Requirements

• Minimum of 5 years of experience in client-facing positions, ideally within the healthcare or technology sectors.

• Proven track record of technical expertise, change management, and impactful teamwork.

• Proficient in collaborating with sales, marketing, client success, data, and product teams.

• Experience in Medicaid Provider Enrollment and Healthcare IT systems, along with aligning client requirements with product improvements.

• Capable of managing multiple client opportunities, meeting deadlines, and prioritizing tasks in dynamic, fast-paced settings.

🏝️ Benefits

• Generous and flexible vacation policy.

• Educational assistance.

• Comprehensive leadership and technical development academies.