Property Operations Coordinator – Short Term Accommodation

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage guest check-ins, check-outs, reservations, complaints, and urgent issues through phone, text, and messaging platforms.

• Arrange and confirm cleaning schedules, monitor supplies, review property images, and ensure units are ready for guests on time.

• Collaborate with maintenance vendors and contractors, track outstanding tickets, verify completed tasks, and escalate delays when necessary.

• Review guest feedback, identify recurring concerns, and propose enhancements for properties with declining ratings.

• Address noise or behavioral alerts, professionally de-escalate situations, document incidents clearly, and escalate serious issues to management.

⛳️ Requirements

• Background in short-term rentals, hospitality, property management, or operations.

• Proficiency with operational software, scheduling tools, or team communication platforms.

• Excellent spoken and written English skills.

• Highly organized, detail-oriented, and self-driven.

• Comfortable making calls to guests, cleaners, vendors, and property teams.

• Capable of working independently in a remote setting.

• Familiarity with spreadsheets, messaging applications, and task management systems.

• Composed and professional when addressing complaints or urgent issues.

🏝️ Benefits

• Competitive salary.

• Work remotely from any location.