Property Manager – Assistant Community Association Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as a primary customer service liaison for condominium owners and residents, addressing inquiries and service requests promptly and professionally.

• Collaborate with vendors, contractors, and service providers to manage maintenance requests and ensure the smooth operation of building functions.

• Monitor ongoing issues and ensure follow-through until resolution, keeping stakeholders informed through proactive communication.

• Maintain and update association and property records within internal systems, including documentation related to board members, bylaws, insurance renewals, and maintenance schedules.

• Organize and track essential association information such as budgets, reserve studies, tax filings, insurance documents, and assessments.

• Assist with administrative duties related to condominium association management, including handling documentation requests from residents and stakeholders.

• Coordinate with internal teams and management to ensure operational requests and tasks are addressed efficiently.

• Schedule and manage social media posts across platforms like Facebook, Instagram, YouTube, and TikTok using provided content and captions.

• Keep documentation organized within shared systems such as Google Drive and Sheets.

• Refer complex issues or complaints to the Community Association Manager when necessary.

• Assist the team in maintaining smooth daily operations across several condominium associations.

⛳️ Requirements

• Seeking candidates with customer service experience for the Assistant Community Association Manager position.

• 3–5 years of experience in property management within condominium or residential housing.

• Experience in supporting condominium associations, HOAs, or residential property management settings is advantageous.

• Familiarity with property management software such as Buildium or AppFolio is a significant advantage.

• Proficient in using Google Workspace tools like Gmail, Google Drive, Google Sheets, and Google Chat.

• Strong written and verbal communication skills in English, with the ability to engage naturally and build rapport with customers.

• Highly organized with excellent attention to detail and capable of managing multiple requests simultaneously.

• Proactive and responsive, demonstrating a strong commitment to follow-through and clear communication.

• Ability to collaborate effectively with remote teams, vendors, and internal stakeholders.

• Experience in coordinating maintenance requests, documentation requests, or vendor communications is a plus.

• Comfortable working in a fast-paced yet relaxed team environment, supporting multiple properties.

• Candidates will not be disqualified solely for lacking Buildium experience; it may slightly favor those who possess it.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuing education.

• Flexible work schedule and potential for remote work.

• Supportive team environment with a focus on work-life balance.