Property Compliance Team Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and provide support to the Licensing Applications team.

• Facilitate daily and weekly stand-up meetings to monitor progress, share updates, and resolve obstacles.

• Educate new and existing staff on application procedures, council-specific prerequisites, and best practices.

• Address complex or high-risk cases and guide the team through their resolution.

• Complete online property license application forms for selective, additional, and HMO licenses.

• Organize and upload documentation in Airtable, HubSpot, or Google Drive.

• Monitor application progress and submit finalized applications to appropriate council portals.

• Conduct quality assurance for application submissions.

• Develop and maintain a comprehensive understanding of application requirements, forms, and processes across UK local authorities.

• Keep the team's knowledge base and internal guidelines up to date.

• Collaborate with the Licensing Product Manager to enhance the application process.

• Identify opportunities for automation and workflow enhancements.

• Provide operational insights for product and process development.

• Design and implement an audit process to ensure accuracy and compliance of applications.

• Review application samples, offer feedback, and identify trends.

• Maintain and enhance quality-control checklists, KPIs, and team standards.

• Establish relationships with letting agents and landlords and address complex or sensitive inquiries.

• Communicate with council officers regarding escalated or unusual cases.

• Keep accurate logs of applications.

• Report team performance, application volumes, and audit findings to senior stakeholders.

⛳️ Requirements

• Demonstrated experience in managing or leading a team, preferably within operations, compliance, or a related administrative role.

• Exceptional attention to detail coupled with a meticulous approach to accuracy and quality assurance.

• Strong working knowledge of, or the ability to swiftly learn, property licensing and local authority application processes.

• Excellent relationship-building abilities, with confidence in direct engagement with letting agents, landlords, and council officials.

• Experience in designing or enhancing processes and workflows.

• Strong written and verbal communication skills.

• Capable of working independently while managing multiple priorities across a team.

• Experience in property licensing, lettings, property management, or housing compliance is preferred.

• Experience dealing with UK local authorities, especially with web portals and public-facing interfaces, is preferred.

• Familiarity with Google Workspace is a plus.

• Experience in conducting audits or quality assurance processes is a plus.

• Experience collaborating with product teams to influence process or tool enhancements is a plus.

🏝️ Benefits

• 25 days of holiday, increasing with tenure.

• Closure during the Christmas period.

• 2 charity days annually.

• 20 days of Work from Anywhere.

• Pension scheme.

• Health insurance.

• Cycle-to-work scheme.

• Share options.

• Book allowance.

• Home office budget.

• Curiosity budget.

• Equity.