Property Claims Supervisor – PA/OH

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Oversee and assist a team of property claims adjusters dealing with various levels of claim complexity.

• Provide coaching, mentorship, and technical support to foster adjuster growth and enhance performance.

• Conduct performance assessments, training workshops, and continuous feedback conversations.

• Aid in recruitment, onboarding, and the equitable distribution of workload within the claims team.

• Supervise claims handling processes to ensure adherence to company standards and client expectations.

• Evaluate high-exposure or intricate property claims and offer strategic guidance for resolution.

• Authorize claim settlements within designated authority limits.

• Ensure proper reserve allocation, claim documentation, and investigative procedures.

• Track operational performance indicators, including claim cycle duration, quality assurance outcomes, and productivity metrics.

• Recognize opportunities for operational enhancements and apply best practices throughout the claims team.

• Assist leadership with reporting and insights on property claims operations performance.

• Act as a liaison for clients regarding claim performance, service delivery, and operational issues.

• Engage in client meetings to provide updates on claim trends, outcomes, and performance statistics.

• Collaborate with vendors, contractors, engineers, and other specialists involved in property claim investigations and repairs.

• Ensure claims are processed in compliance with regulatory standards, company policies, and client service agreements.

• Support internal audits, quality assurance evaluations, and operational compliance efforts.

⛳️ Requirements

• A minimum of 5 years of experience in property claims management.

• Adjuster licensing as mandated by jurisdiction.

• Comprehensive understanding of property claims investigation, evaluation, and settlement processes.

• Experience with complex or high-value property claims is preferred.

• Outstanding leadership, communication, and decision-making abilities.

• Familiarity with Xactimate is preferred.

• Previous supervisory or leadership experience is preferred.

• Experience in managing commercial or large-loss property claims is preferred.

• Knowledge of property estimating tools and vendor repair networks is preferred.

• Industry certifications such as AIC, CPCU, or equivalent are preferred.

🏝️ Benefits

• Medical, dental, and vision insurance plans to support your health and that of your family.

• A 401(k) plan with employer matching contributions.

• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.

• Paid holidays.

• Life insurance and coverage for short-term and long-term disabilities.