Property Claims Examiner II – Wind/Hail

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Investigate and address Homeowners claims of moderate complexity in a timely and efficient manner.

• Document findings with photographs, measurements, and recorded interviews as necessary, prepare a repair estimate to reflect damages, and maintain detailed file notes.

• Utilize imagery and advanced video technology to collaborate with onsite vendors and insured parties to identify damages and create damage estimates from a virtual environment.

• Evaluate the facts collected during the investigation against the policy to ascertain claim coverage; approve or deny coverage as necessary.

• Set reserve amounts within the designated settlement authority limit and negotiate claim settlements; refer claims exceeding personal authority limits to a supervisor for approval.

• Responsible for effectively and promptly communicating with insured individuals and/or their representatives to resolve issues and ensure customer satisfaction.

⛳️ Requirements

• Bachelor’s degree is preferred or an equivalent combination of education and experience.

• Ability to secure state-specific property claims licensing, as required.

• Must successfully participate in and complete a formal property claims training program, which may occur in person, virtually, or through a combination of both.

• 3-5+ years of relevant industry experience is preferred.

• Prior experience with estimating software such as Xactimate is essential.

• Background in a related field: experience in property claims, customer service, construction, restoration, or mitigation.

• Recognized for clear and professional communication skills, both written and verbal.

• Bilingual skills and/or prior military experience is an advantage.

🏝️ Benefits

• Competitive compensation

• Flexibility to work remotely from anywhere in the United States for most positions

• Paid time off, including vacation time, sick leave, 9 paid Company holidays, and volunteer hours

• Incentive bonus programs, including potential holiday bonuses, referral bonuses, and performance-based bonuses

• Comprehensive medical, dental, vision, life, and pet insurance

• 401(k) retirement savings plan with company matching

• An engaging work environment

• Opportunities for promotion

• Education assistance

• Professional and personal development opportunities

• Company recognition program

• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare support, and more