Property Claims Examiner II

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Investigate and address Homeowners claims of moderate complexity in a prompt and efficient manner.

• Document findings with photographs, measurements, and recorded interviews as necessary, write a repair estimate to capture damages, and complete comprehensive file notes.

• Utilize imagery and advanced video technology to collaborate with onsite vendors and insured individuals to identify damage and generate damage estimates from a virtual setting.

• Compare the facts collected during the investigation against the policy to assess claim coverage; extend or deny coverage as appropriate.

• Establish reserve amounts within the defined settlement authority limit and negotiate claim settlements; recommend claims that exceed personal authority limits to the supervisor for approval.

• Responsible for effective and timely communication with insureds and/or their representatives to resolve issues and ensure customer satisfaction. This includes prompt responses to phone calls, emails, texts, written communication, and compliance with Department of Insurance requirements.

• Prioritize personal responsibilities and effectively manage the claims workload to regularly monitor progress and expenses, ensuring proper resolution of inventory to conclusion.

• Occasionally oversee, monitor, and review files managed by independent adjusters until resolution.

• Additional functions may be assigned.

⛳️ Requirements

• Bachelor’s degree preferred or an equivalent combination of education and experience.

• Ability to obtain state-specific property claims licensing as required.

• Must successfully participate in and complete a formal property claims training program that may occur in-person, virtually, or a combination of both.

• Previous experience using estimating software such as Xactimate.

• Experience in a related field: property claims, customer service, construction, restoration, or mitigation.

• Known for clear and professional communication skills, both written and verbal.

• Bilingual capabilities and/or prior military experience is a plus.

• 3-5+ years of equivalent industry experience is preferred.

🏝️ Benefits

• Competitive compensation

• Flexibility to work from anywhere in the United States for most positions

• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)

• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)

• Medical, dental, vision, life, and pet insurance

• 401 (k) retirement savings plan with company match

• Engaging work environment

• Promotional opportunities

• Education assistance

• Professional and personal development opportunities

• Company recognition program

• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more