Project Manager – Software, Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee or co-manage the complete project management of ezyVet migrations for both new and existing AOSN network practices, spanning from initial scoping to post-go-live stabilization.

• Create and uphold comprehensive migration project plans, schedules, and task trackers; proactively spot risks and dependencies.

• Coordinate the data mapping and transition of legacy practice data (such as patient records, invoicing history, and inventory) into ezyVet.

• Collaborate with practice leadership and support teams to synchronize workflows and tailor ezyVet to fulfill specific operational requirements, while also ensuring alignment with enterprise standards.

• Conduct pre-migration testing and audits to guarantee readiness for launch.

• Offer on-site or remote support during go-live and arrange hypercare coverage in the days following each launch.

• Document lessons learned and continuously enhance the migration playbook to boost speed and quality for future rollouts.

• Act as the primary contact for inquiries, issues, and enhancement requests related to ezyVet across the AOSN network.

• Resolve system configuration challenges, workflow discrepancies, and user errors; escalate bugs to ezyVet support as needed.

• Manage and uphold ezyVet system settings, including user accounts, permission levels, and configuration updates.

• Create and present ezyVet training materials, quick-reference guides, and knowledge base articles for network personnel.

• Monitor platform release notes and relay pertinent updates, new features, and deprecations to stakeholders.

• Track and report on system adoption, usage metrics, and outstanding support issues across practices.

• Assist in the setup, testing, and ongoing maintenance of integrations between ezyVet and related platforms.

• Collaborate with integration vendors, ezyVet support, and internal technical teams to address data synchronization issues and connectivity errors.

• Engage in scoping and requirements gathering for new integration projects; document integration specifications and workflows.

• Assess integration performance after launch and monitor for any data inconsistencies or failures.

• Provide second-line support to manage incoming helpdesk tickets pertaining to ezyVet and associated systems.

• Maintain precise ticket documentation, status updates, and resolution notes within the helpdesk platform.

• Identify recurring issues and escalate trends to leadership to inform systemic solutions or training requirements.

• Contribute to various technology and operational projects as directed by leadership.

• Work collaboratively with operations, finance, and clinical teams to ensure project alignment with network priorities.

• Maintain consistent and transparent communication with stakeholders throughout all phases of the project.

⛳️ Requirements

• Minimum of 3 years of project management experience, showcasing a successful history of managing software implementations or system migrations.

• Practical experience with ezyVet or similar veterinary/healthcare practice management systems.

• Solid understanding of practice workflows in a veterinary, healthcare, or multi-site services context.

• Proficient in project management tools (e.g., Monday.com, Asana, Jira, Smartsheet, or equivalent).

• Exceptional organizational, communication, and stakeholder management abilities.

• Capability to handle multiple concurrent projects and priorities in a dynamic environment.

• Comfortable engaging directly with end users at all levels, including non-technical staff.

• Direct experience in ezyVet implementation or administration is highly preferred.

• Background in supporting software integrations or collaborating with technical/API integration teams.

• Familiarity with helpdesk ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management).

• PMP, CAPM, or an equivalent project management certification is a plus.

• Experience in veterinary practice operations or multi-site healthcare/service networks.

🏝️ Benefits

• No weekend work required.

• Paid vacation time.

• Paid holidays.

• Medical, dental, vision, dependent care FSA, and short-term disability benefit options available.

• A range of voluntary benefit offerings, including hospital indemnity, accident, critical illness, and more.

• 401K plan with employer matching.