Project Manager – Operations Lead

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee the daily operational execution of nationwide and OCONUS TAP field delivery across more than 300 installations, managing a Benefits Advisor workforce of approximately 250-280 personnel.

• Ensure Benefits Advisor staffing and operational coverage at both permanent and itinerant locations, maintaining continuity during vacancies, leave, training, and staffing interruptions.

• Manage and coordinate regional and field leadership structures, personnel assignments, schedules, and operational priorities.

• Create and disseminate operational directives, schedules, assignments, and implementation guidance to ensure consistent adherence to Government requirements.

• Monitor staffing levels, vacancies, coverage needs, attrition, onboarding, training status, and overall operational readiness.

• Align new-hire training requirements with staffing forecasts.

• Organize field travel and temporary coverage while minimizing unnecessary temporary-duty travel and related costs.

• Ensure prompt event scheduling, operational reporting, and consistent delivery of VA Benefits and Services briefings along with required TAP support activities.

• Oversee installation-level service delivery, facilities, equipment, stakeholder relationships, and emerging performance issues.

• Track operational performance, risks, issues, staffing challenges, and corrective actions; escalate concerns before they impact service delivery.

• Coordinate field activities with the Program Manager, Curriculum Lead, Data Analytics Lead, Government stakeholders, and installation-level partners.

• Assist in implementing Government-approved operating procedures, curriculum changes, modernization initiatives, and program modifications.

• Foster communication and knowledge sharing across geographically dispersed teams and locations.

• Ensure workforce onboarding, training, qualification, deployment, and ongoing operational readiness.

• Contribute to weekly, monthly, quarterly, and ad hoc operational reports and Government briefings.

• Support swift responses to Government requests.

⛳️ Requirements

• Bachelor's degree.

• At least 6 years of relevant experience managing large-scale, geographically dispersed service delivery operations involving workforce staffing, scheduling, coordination, and performance management.

• Demonstrated experience leading teams and managing national scope projects within the Federal Government or Department of War (DoW).

• Proven capability in overseeing the daily operations of a geographically dispersed workforce.

• Established experience in developing and issuing operational directives and schedules essential for effective program management.

• Strong leadership, organizational, communication, and problem-solving abilities.

• Experience in supporting VA, DoW, military transition, Veteran services, training, or similarly complex Federal programs.

• Experience managing geographically dispersed service delivery across multiple military installations.

• Experience coordinating both CONUS and OCONUS operations.

• Experience managing workforce staffing, scheduling, vacancies, coverage, operational performance, and quality.

• Experience managing or supporting a Service Contract Act (SCA)-covered workforce.

• PMP or a comparable project management certification is preferred.

🏝️ Benefits

• Health, dental, and vision plans.

• Optional Flexible Spending Account (FSA).

• Paid parental leave.

• Safe Harbor 401(k) with employer contributions 100% vested from day one.

• Paid time off and 11 paid holidays.

• No-cost group term life/AD&D plan, along with optional supplemental coverage.

• Pet insurance.

• Monthly stipend for phone and internet expenses.

• Tuition and training reimbursement.

• Comprehensive medical, dental, and vision insurance coverage.

• Supportive work/life balance.