Project Manager – Infrastructure Operations

This is a fully remote position, open to applicants in Australia.

📋 Description

• Manage multiple concurrent deployment and migration projects for customers at 11:11 Systems with minimal supervision.

• Ensure project deliveries meet milestones, timelines, and budget constraints, resulting in successful outcomes for customers.

• Take full ownership and provide support services to fulfill customer commitments.

• Adhere to 11:11 Systems project management practices, applying sound judgment and the right tools for each project's scope.

• Develop and implement processes and best practices for cloud migrations.

• Oversee ticket escalation processes, ensuring consistent adherence.

• Define support best practices and continuously improve the support management framework as necessary.

• Recognize potential risks or gaps and provide mentorship to members of the cloud integrations team.

• Update key stakeholders on project requirements and trends, offering recommendations for ongoing integration needs.

• Manage and improve existing tools and automation utilized for service operations.

• Collaborate with internal teams to understand migration requirements for both new and existing services.

• Align customer and internal staff expectations by clearly communicating milestones and deliverables to all involved parties.

• Promote communication and transparency among all teams engaged in project delivery, including customers.

• Work with vendors to address integration requirements.

• Ensure timely response to all escalated customer tickets and escalate to vendor support as necessary.

• Improve team efficiency by taking ownership of new and varied requests, seeking opportunities to enhance job accomplishments.

• Collaborate effectively with colleagues, aligning with 11:11's Code of Business Ethics and Company Values.

• Handle all company data and information responsibly, adhering to company data handling agreements, procedures, and policies.

• Review and comply with company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgments.

• Perform all other duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a technical field or equivalent work experience is required.

• Minimum of 3 years of proven experience in managing or coordinating projects.

• PMP or a similar certification is preferred.

• Experience in managing technical projects across various teams within an organization.

• ITIL experience is preferred.

• Highly developed analytical and problem-solving abilities.

• Exceptional attention to detail and a strong team player.

• Results-driven and organized, with the ability to plan and meet deadlines, while motivating others to achieve their goals.

• Must be legally authorized to work in the country of employment without requiring visa sponsorship.

🏝️ Benefits

• New Parent Leave

• Primary Care Leave

• Additional Leaves

• Holidays