Project Manager, Genesys, Strong English

📋 Description

• Supervise projects within the Customer Experience (CX) sector

• Coordinate project management tasks, including resource allocation and budget oversight

• Create and maintain essential project documentation, including invoices, plans, and reports

• Update project plans to reflect schedules and timelines

• Achieve targeted objectives throughout the project lifecycle

• Recognize and mitigate risks to ensure timely project delivery

• Inspire and lead the project team effectively

• Build and nurture robust business relationships

• Serve as the primary point of contact and provide updates on project status

• Collaborate and align efforts with other departments and external subcontractors

⛳️ Requirements

• At least 3 years of experience in project management

• Proven experience in managing vendor-related projects

• Familiarity with contact center solutions, preferably Genesys Cloud

• Proficient in business analytics

• Extensive experience in identifying and understanding user and business requirements

• Master’s or bachelor’s degree in Technical and/or Economics Science

• Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Visio

• Exceptional self-management, planning, organizational, presentation, and analytical abilities

• Strong attention to detail

• Excellent communication and interpersonal skills

• Upper-Intermediate or higher proficiency in English

• Capacity to work effectively in a multicultural team

🏝️ Benefits

• Comprehensive health insurance

• Relocation assistance program

• Flexible Work From Anywhere culture

• Opportunities for professional development

• Inclusive and welcoming multicultural environment

• Commitment to social sustainability values