Project Manager, Genesys, Strong English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee projects within the Customer Experience (CX) domain

• Coordinate project management activities, manage resources, and control budgets

• Develop and maintain project documentation, including invoices, plans, and reports

• Keep project plans updated, including schedules and timelines

• Achieve target criteria throughout the project lifecycle

• Identify and manage risks to ensure timely delivery

• Lead and inspire the project team

• Cultivate and maintain robust business relationships

• Serve as the primary point of contact and communicate project status updates

• Collaborate and coordinate with other departments and third-party subcontractors

⛳️ Requirements

• Minimum of 3 years of experience in project management

• Proven experience in managing projects involving vendors

• Familiarity with contact center solutions, with a preference for Genesys Cloud

• Strong business analytics skills

• Extensive experience in identifying and understanding user and business needs

• Master's or bachelor's degree in Technical and/or Economics Sciences

• Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Visio

• Exceptional self-management, planning, organizational, presentation, and analytical skills

• Keen attention to detail

• Excellent communication and interpersonal skills

• Upper-Intermediate or higher proficiency in English

• Ability to thrive in a multicultural team environment

🏝️ Benefits

• Health insurance

• Relocation program

• Work From Anywhere Culture

• Opportunities for professional development

• A welcoming multicultural environment

• Commitment to social sustainability values