Project Manager, Genesys Experience, Strong English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee project management tasks, resources, budget oversight, equipment, and information flow.

• Create and sustain project documentation, invoices, plans, and reports.

• Keep project plans updated, including schedules and timelines, as well as team plans.

• Achieve target criteria throughout the project.

• Recognize and manage risks to guarantee timely delivery.

• Inspire and direct the project team, ensuring alignment and adherence to budget constraints.

• Manage project costs effectively.

• Build and nurture robust business relationships.

• Serve as the main point of contact, updating all participants on project status, organizing meetings, and keeping minutes.

• Collaborate with other departments and third-party subcontractors to meet the varied needs of stakeholders throughout the project lifecycle.

⛳️ Requirements

• Minimum of 3 years of experience in project management.

• Proven experience in managing projects with vendors.

• Required experience with contact center solutions, preferably Genesys Cloud.

• Strong business analytics capabilities.

• Extensive experience in identifying and understanding user and business needs.

• Master’s or bachelor’s degree, ideally in Technical and/or Economic Sciences.

• Proficient in Microsoft Office, including Excel (pivot tables, data analysis, etc.), PowerPoint, and Visio.

• Exceptional self-management, planning, organizational, presentation, and analytical skills.

• Keen attention to detail.

• Excellent communication and interpersonal abilities.

• Upper-Intermediate or above proficiency in English.

• Capacity to thrive in a multicultural team environment.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: embrace the flexibility that comes with remote work.

• Growth Mindset: take advantage of numerous professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.

• Global Impact: collaborate on significant projects for leading global clients and contribute to shaping the future of industries.

• Welcoming Multicultural Environment: be part of a dynamic global team and thrive in an inclusive and supportive work atmosphere with open communication and regular team-building social events.

• Social Sustainability Values: engage with our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.