Project Manager – Enterprise Operations

This is a fully remote position, open to applicants in Arizona, +16 more states.

📋 Description

• Take ownership of the complete delivery process for large and intricate cross-functional projects, from initial business case through to closure and retrospective analysis.

• Oversee project management for significant, time-sensitive mobilizations while maintaining an adaptable mobilization playbook.

• Direct complex client-facing project and event launches, subsequently transitioning ongoing execution responsibilities to the account manager.

• Develop and enhance PMO standards, which include project charters, status reports, risk and issue logs, governance rhythms, and intake procedures.

• Create business cases and project charters that outline project scope, success criteria, resource allocations, and timelines.

• Hold cross-functional partners accountable for their deliverables and deadlines.

• Lead change management initiatives, foster adoption, and address resistance effectively.

• Strategize and manage schedules, dependencies, critical paths, and resource conflicts across multiple concurrent projects.

• Identify potential risks and formulate mitigation strategies.

• Facilitate project meetings, working sessions, executive steering committees, and cross-functional workstreams.

• Maintain project ledgers, tracking tools, RAID logs, and RACI charts; provide briefings to leadership as necessary.

• Monitor project budgets and highlight any discrepancies.

• Implement Lean Six Sigma and Agile methodologies to enhance project delivery.

• Develop SOPs, guides, and training resources.

• Contribute to the long-term PMO strategy and operational framework.

• Collaborate with teams across Enterprise Operations, Technology, Finance, Legal, and client-facing departments.

⛳️ Requirements

• A minimum of 5 years of experience in project or program management.

• Proven ability to establish new programs, processes, or systems in ambiguous or undefined settings.

• Experience managing cross-functional projects that involve technology/system implementations, client-facing initiatives, and internal process or operational transformations.

• Demonstrated experience in leading or contributing to large-scale client-facing program launches or critical, time-sensitive mobilizations.

• Experienced in managing change for process or system transitions.

• Proven track record of writing funded and executed business cases and project charters.

• History of holding stakeholders accountable and driving results without formal authority.

• Excellent meeting facilitation and executive communication abilities.

• Familiarity with risk identification and mitigation planning.

• Experience in managing or tracking project budgets and reporting any variances.

• Strong written and verbal communication skills.

• Experience in creating SOPs, process documentation, or training materials.

• A proactive approach and comfort in making progress with incomplete information.

• PMP, CAPM, or a similar project management certification is preferred.

• Lean Six Sigma and/or Agile/Scrum certification is preferred.

• Experience in a rapidly growing technology, marketplace, logistics, or transportation sector is a plus.

• Must reside in one of CharterUP's approved states in the U.S.

🏝️ Benefits

• Flexible remote-first work model.

• Comprehensive medical, dental, and vision insurance.

• Mental health support services.

• Access to virtual healthcare.

• Discounts for gym memberships.

• Family-building support benefits.

• Full coverage of employee health insurance premiums in the U.S.

• Paid time off: 15 PTO days, increasing to 20 after 2 years, in addition to 8 paid holidays in the U.S.

• Company-paid life, short-term, and long-term disability insurance when available.

• Referral bonuses.

• Long-term financial planning assistance.

• 401(k) plan available in the U.S.

• Region-specific savings programs internationally where applicable.

• Option to choose between a Mac or PC, along with a monitor, keyboard, and mouse.

• Occasional team onsite meetings and travel to client locations as part of the role.

• Remote-first environment with a technology hub located in Austin, TX.