Project Manager, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and lead healthcare projects that involve direct client interaction.

• Engage in HEDIS, Risk Adjustment, and In-Home Assessments.

• Foster strong relationships with clients and stakeholders.

• Utilize data and performance insights to drive successful outcomes.

• Enjoy a fully remote position that promotes work-life balance, with flexibility as needed.

• This high-responsibility role demands a strong commitment in a fast-paced environment.

• Build and sustain client relationships that encourage a partnership spirit with project teams.

• Create, update, and manage project plans and timelines while overseeing project status, proactively identifying risks, and mitigating issues with solution-oriented approaches.

• Manage client communications, resolve issues, and report on status as the primary contact for daily project operations.

• Track client project metrics, convert metrics into actionable business information, and oversee the development of action plans to meet customer goals and project objectives.

• Lead and facilitate regular client calls to discuss project status, performance reviews, adjustments, and post-project evaluations.

• Document and share meeting minutes while ensuring completion of associated action items.

• Prepare and deliver presentations to various audiences, including senior leadership, clients, or potential customers.

⛳️ Requirements

• At least 2-3 years of project management experience, ideally within a healthcare or managed care environment.

• Comprehensive understanding of HEDIS measures, specifications, and reporting procedures.

• Strong analytical abilities to interpret healthcare data and performance metrics effectively.

• Exceptional communication, leadership, and interpersonal skills.

• Proficient in project management software and Microsoft Office suite.

• Self-motivated and dedicated, willing to work unconventional hours when necessary.

• Familiar with the Windows operating environment.

• Knowledgeable about virtualization technologies.

• Experience in establishing and supporting database notifications and failover clustering is a plus.

• Understanding of RDBMS/SQL concepts.

• Proficient in troubleshooting techniques and operations.

• Capable of managing demanding service response and recovery turnaround times.

• Able to handle daily support tasks while adhering to strict SLA requirements.

• Excellent scheduling and multitasking abilities.

• Detail-oriented and process-driven.

• Strong work ethic and ability to perform effectively under pressure.

• Good analytical skills with a collaborative approach to problem-solving.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Paid time off (PTO).

• 401(k) plan.