Project Manager, Client Implementation – Onboarding

📋 Description

• Oversee client implementation projects from inception to completion, managing timelines, scope, risks, and communication with stakeholders from kickoff to go-live.

• Develop and sustain comprehensive project plans, status trackers, and documentation for all active accounts.

• Facilitate client meetings and internal syncs, documenting decisions and action items while ensuring follow-through.

• Coordinate cross-functional collaboration among engineering, product, and customer success teams, resolving issues and escalating when necessary.

• Proactively identify risks, blockers, and shifts in timelines, communicating them clearly to clients and internal leadership.

• Regularly prepare status reports for clients and internal stakeholders.

• Maintain project management tools (Linear, Notion, etc.) as accurate and up-to-date sources of information for your accounts.

• Act as the primary point of contact for a select group of clients during implementation, nurturing the relationship from kickoff to launch.

• Build trust with client stakeholders by understanding their business needs, anticipating requirements, and driving proactive outcomes.

• Address client inquiries and requests directly during implementation, collaborating with internal teams for deeper technical or product insights as needed.

• Convert client feedback and feature requests into well-documented specifications for product and engineering teams.

• Ensure a smooth transition to the account management team after go-live, documenting and transferring all relevant context, configurations, open items, and client specifics.

• Gain extensive knowledge of Jump's platform configuration and admin tools, enabling independent scoping and validation of client setups.

• Configure client environments and review configurations completed by others to guarantee quality and consistency.

• Serve as a resource within the organization regarding product capabilities and best practices for various client use cases.

• Identify and implement enhancements to implementation playbooks, templates, and tools.

• Employ AI tools to improve efficiency in routine tasks such as meeting summaries, status reports, and documentation.

⛳️ Requirements

• Minimum of 4 years of experience in implementation, project management, or client services, preferably with responsibility for enterprise client relationships.

• Proven ability to handle multiple complex implementations simultaneously and deliver them on schedule.

• Experience acting as the primary client point of contact during implementations, with a keen sense of when to advocate, when to accommodate, and when to escalate issues.

• Excellent written and verbal communication skills, with the ability to bridge the gap between technical and non-technical stakeholders.

• Comfort with in-depth product configuration and admin tools, along with the ability to clearly explain technical concepts to clients.

• Detail-oriented with exceptional organizational skills and a commitment to documentation accuracy.

• Proficiency with technology and a strong interest in leveraging AI tools for enhanced efficiency.

• A collaborative approach and a strong sense of ownership over projects.

🏝️ Benefits

• Remote-first work environment.

• Competitive salary and equity options.

• Flexible PTO policy.

• 401(k) plan.

• Comprehensive medical, dental, and vision insurance plans.

• 16 weeks of paid parental leave for both primary and secondary caregivers.

• $1,000 reimbursement for home office technology setup.

• $1,000 reimbursement for learning and development opportunities.

• Company-sponsored sustainability subscription to maintain carbon neutrality for employee activities, such as travel.