Project Manager

📋 Description

• Oversee all project-related tasks and activities until the software goes live, following the transition from the sales team.

• Collaborate with trainers to establish go-live plans and set clear expectations.

• Assist customers after go-live to ensure a smooth transition to the Customer Success team.

• Keep customer records updated by maintaining account information in CRM software.

• Suggest potential products or services to management by gathering and analyzing customer information and needs.

• Contribute to team objectives by achieving related results as necessary.

• Manage project tasks via phone calls, emails, and MS TEAMS sessions.

• Validate hardware compatibility for the software.

• Import data into customer systems.

• Facilitate and support Technical Operations and Client Services teams during integration activities.

⛳️ Requirements

• Preferred experience or knowledge in Clinical / Healthcare IT.

• Background in training customers within a dynamic work setting.

• Demonstrated and systematic problem-solving skills.

• Capability to provide Tier I software support.

• Proficient in the MS Office Suite, especially Excel.

• General technical understanding of PCs, peripherals, and software.

• Excellent presentation abilities.

• Strong customer service orientation.

• A keen focus on quality.

• Solid written and verbal communication skills.

• Ability to work independently.

• Competence in multitasking.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and performance-based incentives.

• Flexible working hours and a supportive work environment.

• Health and wellness benefits.