Project Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• The Project Manager (PM) is responsible for the successful execution of assigned projects, surpassing customer expectations while safeguarding profits.

• This role includes overseeing the order processing of educational fixtures and furniture for our clients, which encompasses order entry, scheduling deliveries, coordinating installations, managing onsite projects, and handling punch list processing.

• The individual will lead by influence, employing meticulous planning, coordination, and communication with customers, vendors, installers, and the Studio team.

• The PM is in charge of all tasks, critical deadlines, client interactions, third-party interface through the Insights customer portal, client relations, quality performance, budget management, and project administration for each project assigned.

• Attend project meetings as necessary to define the overall project scope collaboratively with the Studio Team and manage the process from purchase order to project completion.

• Collaborate closely with the Studio Team to ensure an outstanding customer experience.

• Direct, coordinate, and manage tasks, assignments, and completions for the entire studio and project team.

• Work with the studio team to create work plans, schedules, and logistics that align with overall project parameters, timelines, and customer objectives.

• Review project sites, plans, and product specifications thoroughly.

• Collaborate with the Studio team of designers and Project Coordinators to guarantee the seamless transfer of all project information, including but not limited to plans, notes, room door lists, and documentation following the purchase order receipt.

• Serve as the primary contact for clients and suppliers.

• Communicate proactively and efficiently with customers, providing comprehensive project updates.

• Maintain extensive documentation of key project decisions, including customer requests and amendments.

• Deliver timely, formal written communications throughout the project to clients, third parties, and the Meteor project team.

• Oversee precise and thorough record keeping, which includes receiving documentation, timesheets, contract compliance, sign-offs, approvals, and records of key decisions.

• Maintain the Insights system alongside the Learning Environment Specialist to ensure that accurate information is available to customers during and after project installation.

• Collaborate with the Studio Project Coordinator (PC) and Learning Environment Specialist (Sales) under standardized procedures set by the Best Practice Leader for planning, scheduling, and managing installations and third-party installation companies.

• Provide on-site leadership, conduct strategic site visits, and participate in walk-throughs as needed.

• Supervise the installation of site furniture and fixtures, ensuring work quality, installation management, and timeliness of task completion.

• Stay updated with the ERP database, all acknowledgments, and estimated delivery dates, engaging in continuous follow-up and expediting with freight suppliers and manufacturers.

• Instruct the Meteor logistics team on coordinating freight costs and adhering to the delivery schedule.

• Review open projects and the Unbooked Sales Report weekly to ensure that all forecasted dates are up-to-date.

• Ensure timely submission of all proof of delivery documents and field paperwork.

• Conduct project walk-throughs and is accountable for creating the punch list with the third-party installer and resolving punch list items.

• Confirm the completion of projects.

• Manage all final project close-out requirements, including contract stipulations and client sign-offs.

• Coordinate with the billing department to ensure prompt invoice submissions.

⛳️ Requirements

• A college degree or equivalent work experience is required.

• An MVR check is mandatory. A valid driver's license and reliable vehicle are essential.

• Comprehensive knowledge of all aspects of project management, including account management, order management, installation, relocation, and project administration.

• Project Management accreditation is a plus, such as PMP.

• Outstanding customer service skills with the ability to effectively lead and manage third-party interactions.

• Excellent written and verbal communication skills.

• Proven ability to multitask while adhering to timelines and deadlines.

• Strong critical thinking skills, quick decision-making, and problem-solving abilities.

• High attention to detail is essential.

• This job description is not intended to encompass a comprehensive listing of all activities, duties, and responsibilities.

🏝️ Benefits

• Medical, Dental, Vision

• Basic Life AD&D (100% employer paid)

• Short Term Disability (100% employer paid)

• Long Term Disability (Not employer paid)

• 401(k) + matching

• Supplemental Insurance

• Flexible Spending Account

• Paid Time Off

• Paid Parental Leave (8 weeks)

• 2 Volunteer Days

• 9 Company Paid Holidays

• Primary Caregiver Leave (40 hours)

• Employee advocates dedicated to promoting employee wellness in the workplace