Project Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the complete implementation of Humata Health’s products, spanning from initial planning to go-live and ongoing support post-launch.

• Take ownership of the team strategy to achieve project goals, proactively identifying and executing necessary steps to successfully reach milestones.

• Develop and manage detailed project plans to monitor customer projects, deliverables, and essential milestones.

• Identify and drive the actions needed to successfully meet project objectives, promptly resolving any issues that may impact the project.

• Utilize effective strategies to identify and manage project dependencies, proactively addressing potential delays and ensuring alignment with both internal teams and customers.

• Act as the main point of contact for clients and internal project teams during the planning and implementation stages.

• Manage deliverables throughout the phases of planning, building, testing, and going live to guarantee successful deployments.

• Keep precise and up-to-date documentation regarding project issues, risks, and tasks in Smartsheet or other project management tools.

• Implement a thorough communication plan for each project, ensuring all relevant stakeholders receive timely updates.

• Distribute meeting summaries and next steps within one business day following implementation meetings.

• Lead testing and training efforts to prepare customers for the go-live phase, ensuring seamless transitions into operational use.

• Acquire necessary payer, portal, and EHR credentials for automation implementation.

• Facilitate Go-Live Check-In Calls in collaboration with Customer Success Managers.

• Work alongside CSM and Support teams to ensure accuracy in reporting and effective post-launch monitoring.

• Ensure customer workflows are aligned with product functionalities and escalate any change management requirements to the Customer Success Manager when necessary.

• Collaborate with cross-functional teams, including Sales, Product Development, and Subject Matter Experts (SMEs), to ensure solutions meet customer needs and objectives.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, or a related field.

• Over 5 years of experience in customer success, account management, or consulting, ideally within the healthcare or technology sectors.

• Familiarity with healthcare software and knowledge of HIPAA compliance and handling of PHI.

• Proven track record in building and maintaining relationships with stakeholders at all levels, including executives and operational teams.

• Excellent communication and presentation skills, with the ability to adapt messaging for various audiences.

• Strong analytical skills with experience in tracking and interpreting key performance indicators (KPIs).

• Proficiency in PowerBI for reporting, as well as experience with Google Workspace and Slack.

• Knowledge of healthcare operations, prior authorization processes, or revenue cycle workflow optimization is highly desirable.

🏝️ Benefits

• Impactful Work: Play a key role in innovative solutions that enhance healthcare efficiency and improve patient outcomes.

• Remote Flexibility: Enjoy the option to work remotely while being part of a collaborative team, with access to our new office in Winter Park, FL.

• Competitive Compensation: Benefit from competitive base pay, equity through our Employee Stock Option Plan, and roles that are eligible for bonuses.

• Comprehensive Benefits: Receive a full benefits package that includes unlimited PTO and a 401k program with employer matching.

• Growth Opportunities: Advance your career in a dynamic, high-impact environment with plentiful professional development prospects.

• Inclusive Culture: Be a part of a diverse workplace where your ideas and contributions are appreciated.