Project Manager

📋 Description

• Oversee the daily operations of the production support team (Tier 2 and Tier 3).

• Collaborate with the customer project manager to create a production support schedule for weekend and evening shifts.

• Partner with the US Court’s National Support Desk (NSD) to prioritize and channel critical issues for the T2/T3 team.

• Organize and facilitate SCRUM ceremonies, including daily standups, Sprint Planning/Grooming, Sprint Reviews/Demos, and Retrospectives.

• Evaluate internal business processes and methodologies to suggest process engineering or re-engineering for enhanced efficiency, growth, and transformation.

• Maintain JIRA and other information tools for the teams.

• Empower the team to become self-organizing and self-managing to meet their objectives.

• Inspire teams to perform and ensure that all members take collective responsibility for production support tasks (root cause analysis, development, testing, documentation, etc.).

• Identify, address, and communicate project risks, dependencies, and team obstacles.

• Ensure the team’s “definition of done” is clearly established at the story, sprint, and release levels.

• Promote productivity through discussions, decision-making, and conflict resolution.

• Protect the team from external disruptions.

• Assist with both internal and external communication while enhancing transparency.

• Create a trusting and secure environment where issues can be raised with a focus on problem-solving.

• Encourage a mindset of continuous improvement and suggest modifications to established delivery practices.

• Develop and maintain strong working relationships with all stakeholders, including customers.

⛳️ Requirements

• Bachelor’s degree and a minimum of five years (5+) of experience in an Agile development environment.

• Availability for on-call duties during evenings and weekends.

• Experience in supporting Java-based applications in a production setting.

• Exceptional written and verbal communication and customer service skills.

• Proficient in managing multiple projects and thriving in a fast-paced environment that often requires multitasking.

• Capability to create, maintain, and enhance team dynamics and collaboration.

• Certified Scrum Master (CSM) or Agile Certified Scrum Master (PMI-ACP).

• Project Management Professional Certification (PMP).

• Energetic, goal-oriented, proactive, innovative, diligent, and patient.

• Optional: Experience working in federal or state courts is a plus.

🏝️ Benefits

• A variety of medical plan options, some including Health Savings Accounts.

• Dental plan options available.

• Vision plan offerings.

• 401(k) plan with the option to contribute both pre-tax and post-tax dollars up to IRS annual limits, along with a company match.

• Flexible work weeks where feasible.

• A range of paid time off plans, encompassing vacation, sick leave, personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.

• 15 days of paid leave each calendar year to be utilized for vacations, personal matters, and illness.

• 10 paid holidays annually.

• GDIT Paid Family Leave program offering up to 160 hours of paid leave in a rolling 12-month period for eligible employees.

• Short and long-term disability benefits.

• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.