Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the execution of several mid- to large-scale enterprise projects concurrently.

• Duties encompass facilitating kickoff meetings, holding weekly cadence calls with clients and partners, coordinating resources (including internal teams, contractors, vendors, and partner carriers), and managing project budgets.

• Assess and verify the accuracy and completeness of all new client orders, requesting all essential documentation from clients to ensure order accuracy and provisioning.

• Provide technical support to customers and vendors, confirm service requirements, and manage modifications to ongoing orders.

• Define project scope, objectives, timelines, and budgets; establish and uphold implementation schedules and milestone tracking.

• Deliver consistent implementation updates by generating and disseminating daily and/or weekly progress reports to clients and partners.

• Create and maintain comprehensive project documentation, including timelines, KPIs, and SLAs, to monitor and report on project health and performance.

• Proactively track and manage order statuses to ensure timely processing and communication with stakeholders.

• Coordinate service delivery efforts alongside internal departments, service providers, and customers to guarantee precise and timely implementation.

• Update and manage project management tools and databases with the latest information and client communications.

• Serve as a liaison between Sales, Customers, Vendors, and Partners, collaborating closely with Circuit Delivery, Provisioning, Implementation Engineers, and Field Service Technicians to ensure seamless service installations and activations.

• Foster team development by sharing knowledge and expertise with fellow Project Managers.

• Lead and manage escalations through collaboration with operations leadership and other internal departments.

• Address and resolve post-activation issues related to installations.

⛳️ Requirements

• Bachelor's degree is preferred.

• A minimum of five (5) years of experience in project management, operations, and/or customer service within the telecommunications sector is required.

• Familiarity with Microsoft Calling Services, UCaaS, CCaaS, SIP services, POTS replacement solutions, connectivity and access technologies, and SD-WAN is preferred.

• Experience in task tracking, order processing, or service delivery coordination is essential.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Professional development.