Project Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take charge of implementation projects from start to finish, including kickoff, go-live, and the documented transition to Customer Support.

• Develop project plans, timelines, and resource allocations based on customer requirements.

• Manage risks, issues, and dependencies effectively.

• Act as the primary point of contact for customers throughout the implementation process.

• Facilitate workshops, discovery sessions, and discussions regarding requirements.

• Provide regular status updates and prepare executive-level steering committee materials.

• Coordinate efforts among technical resources, consultants, solution architects, engineers, and customer stakeholders.

• Supervise data migration, integrations, and user acceptance testing.

• Ensure that configured solutions align with customer business needs and adhere to implementation best practices.

• Collaborate with Sales and Digital Transformation teams on pre-sales scoping, estimation, and proposal creation.

• Relay customer feedback to Sales, Product, and Support teams.

• Enhance implementation methodologies, templates, and playbooks.

• Identify opportunities to improve delivery efficiency and scalability.

⛳️ Requirements

• 3–7+ years of project management experience, preferably in SaaS, software implementation, or IT services.

• Strong knowledge of SaaS delivery models, data migration processes, integrations, and cloud technologies.

• Proven experience managing multiple projects simultaneously.

• Ability to translate business requirements into actionable technical tasks.

• Must possess legal eligibility to work in the country where this position is located.

• PMP, CSM, PRINCE2, or other project management certifications are preferred.

• Previous experience in a Professional Services or Customer Success organization is beneficial.

• Familiarity with API integrations and data mapping concepts is a plus.

• Experience with enterprise SaaS solutions (e.g., CRM, ERP, HRIS, security, analytics) is required.

🏝️ Benefits

• Competitive salary and benefits package.

• Tuition reimbursement programs.

• Lifestyle reimbursement options.

• Tailored mindfulness and fitness initiatives.

• Flexible paid time off (PTO) policy.

• Opportunities for professional and personal development.

• Cross-team collaboration with access to diverse ideas, expertise, and projects.

• Career advancement, leadership opportunities, and internal mobility.

• Autonomy and responsibility in your role.

• Employee recognition programs.

• Workplace accommodations available throughout the interview and employment process.