Project Management Lead

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Lead the comprehensive delivery of ServiceNow ITAM/HAM/SAM, CMDB, and associated integration initiatives, including those driven by audits.

• Create and sustain integrated delivery schedules encompassing processes, data, integrations, discovery, reporting, and enablement workstreams.

• Take ownership of delivery speed, management of dependencies, and tracking of milestones across global teams.

• Proactively identify and manage delivery risks in data-centric and audit-sensitive programs, focusing on CMDB accuracy, reconciliation practices, and integration dependencies.

• Enforce strict scope discipline and sequencing to avoid uncontrolled growth prior to achieving foundational maturity.

• Facilitate executive decision-making by clearly articulating trade-offs, risks, and impacts.

• Foster structured engagement with stakeholders across Leadership, Program Sponsors, Enterprise Process Owners, Operational Teams, Security, Infrastructure, and Business Owners.

• Collaborate closely with Enterprise Process Owners who may not have extensive ServiceNow functional expertise, transforming business objectives into actionable delivery plans.

• Serve as a stabilizing delivery layer among EPOs, architects, developers, and vendors.

• Aid in the progressive development of EPO maturity over time through structured engagement and well-defined operating models.

• Ensure executive alignment across stakeholders in the US, UK, EMEA, and APAC regions operating within a global delivery framework.

⛳️ Requirements

• Over 7 years of experience in technical program or project management within large-scale IT environments.

• Proven leadership in managing ServiceNow HAM/SAM/ITAM/CMDB programs, including those that are audit-driven and involve complete lifecycle implementations or complex integrated data platforms.

• Strong grasp of integrations, discovery, reconciliation concepts, and audit-driven delivery (hands-on configuration is not required).

• Demonstrated success in delivering highly complex solutions utilizing out-of-the-box core functionality, even when focused modules are available, while designing governance and controls on the ServiceNow core platform.

• Ability to function effectively in environments with shifting functional ownership and varying levels of platform maturity.

• Exceptional executive communication skills, including risk escalation and decisions regarding scope trade-offs and de-scoping.

• Experience in managing global, cross-functional teams across multiple time zones.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive Medical, Dental, and Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.