Project Implementation Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage the execution of intricate, large-scale, or high-priority Versaterm implementation projects from start to finish.

• Establish implementation strategies, delivery frameworks, and client engagement plans for advanced or unique deployments.

• Act as the principal client relationship leader for key implementations, fostering executive-level partnerships and navigating complex stakeholder landscapes.

• Provide expert-level insights on public safety software configuration, workflow design, and system integration.

• Identify and address the most intricate implementation challenges, leveraging advanced technical and functional expertise.

• Propel the creation of implementation standards, tools, and methodologies that enhance delivery quality across the team.

• Mentor and coach senior and intermediate implementation staff, sharing knowledge to elevate team competencies.

• Collaborate with Sales, Product, and executive leadership on strategic pre-sales initiatives, solution design, and organizational planning.

• Engage in cross-functional strategy discussions and represent implementation expertise in organizational settings.

• Carry out other related tasks as assigned to support team objectives and overarching organizational goals.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline; an advanced degree is a plus.

• 8-10+ years of experience in software implementation, including the leadership of advanced, enterprise-scale, or multi-phase projects.

• Experience with Police Records Management Systems (RMS), particularly with Versaterm RMS, is highly preferred.

• Expert-level understanding of the complete implementation lifecycle, system configuration, and public safety or government technology environments.

• Demonstrated ability to work independently in ambiguous, high-stakes delivery environments and influence results across functions.

• Outstanding communication, executive stakeholder management, and relationship-building capabilities.

• Proven history of driving process improvements, methodology innovation, or excellence in delivery initiatives.

• Willingness to travel to client sites as necessary based on project requirements.

🏝️ Benefits

• Competitive salary

• Comprehensive benefits offering