Project Field Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the execution of technology projects in the field from the moment of dispatch until completion.

• Assist technicians and contractors with troubleshooting and resolving issues.

• Manage warranty work, MAC requests, cable installations, and other services related to projects.

• Track project progress, maintain documentation, and ensure ticket completion.

• Organize and coordinate service activities with customers and field personnel.

• Verify that work complies with customer agreements and company standards.

• Arrange for return visits, order parts, and escalate issues as necessary.

• Offer technical support for POS systems, cameras, networking equipment, printers, payment processing systems, and other related technologies.

⛳️ Requirements

• A minimum of 5 years of experience as a field technician in POS, retail technology, or similar technical support environments.

• Proven experience in coordinating or dispatching field technicians and contractors.

• Strong troubleshooting capabilities across POS systems, cameras, printers, networking, and computer hardware.

• Familiarity with service management, dispatch, or ticketing platforms (preferably NetSuite).

• Exceptional communication, organizational, and customer service skills.

• A+ Certification is preferred.

• Experience in project management is an advantage.

🏝️ Benefits

• Competitive compensation

• Opportunity to collaborate with a growing team supporting nationwide technology deployments and service operations