Project Coordinator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee all elements of customer installations and telecommunications projects from contract signing to customer acceptance.

• Ensure project timelines, customer commitments, and installation milestones are maintained while facilitating updates among carriers, vendors, IT teams, and internal stakeholders.

• Review customer communications and provide prompt and professional responses throughout the day.

• Utilize various carrier portals to track order progress, provisioning updates, and installation timelines.

• Conduct weekly customer status calls for multi-location projects and deliver structured post-call summaries that include action items and next steps.

• Keep detailed Excel workbooks that monitor customer locations, implementation progress, timelines, and outstanding issues.

• Work collaboratively with provisioning teams, NOC teams, sales teams, and pre-sales operations throughout the implementation process.

• Assist with incoming calls through a shared support queue during business hours and engage in after-hours support rotation with the broader team.

• Record customer communications, updates, and follow-up activities within internal systems.

• Address customer escalations in a professional and proactive manner while facilitating timely resolutions.

• Represent Threshold Communications in a professional, knowledgeable, and customer-focused manner at all times.

⛳️ Requirements

• Previous experience in the telecommunications industry is strongly preferred, although candidates with robust project management experience may also be considered.

• Outstanding organizational skills and meticulous attention to detail.

• Excellent written and verbal communication abilities.

• Capacity to manage multiple priorities in a fast-paced environment.

• Proficient in using Slack, Microsoft Teams, email, Excel, and various web-based carrier platforms.

• Ability to work independently while effectively collaborating with different teams.

• Strong customer service orientation with the capability to communicate professionally across all levels of an organization.

• Proficiency in the Microsoft Office Suite, particularly Excel.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health, dental, and vision insurance coverage.

• Flexible work schedule and remote work options.

• Supportive and inclusive company culture.