Project Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• The Project Coordinator is responsible for the daily management of Real-World research projects, ensuring that participant records remain accurate, incentives are processed correctly, and queries from panellists are addressed promptly.

• This position entails coordinating various project administration tasks, updating project trackers, identifying and escalating issues, and supporting the broader project team to facilitate smooth project operations.

• Logistics & Shipment Monitoring

• Oversee the delivery status of participant packs and PSCs.

• Verify tracking numbers and assess estimated delivery dates.

• Identify any delivery challenges and notify the relevant team members for further action.

• Keep precise shipment records and update project trackers as necessary.

• Discrepancy Investigation & Resolution Support

• Assist in investigating discrepancies between Pre-Recruitment Form (PRF) data and Patient Self Completion (PSC) records.

• Collect and organize information required by the Custom Recruitment (CR) team to examine and address issues.

• Document findings and maintain clear records of discrepancies and the actions taken.

• Panellist Queries Support

• Provide assistance with enquiries from panellists.

• Deliver clear, professional, and prompt responses to questions related to the project.

• Escalate more complex issues as needed and ensure appropriate follow-up is completed.

• Incentive Administration

• Calculate and process participant incentives according to project specifications.

• Maintain accurate records of incentive disbursements.

• Review participant completion data to confirm incentive eligibility where applicable.

• General Support

• Offer assistance to the wider team with general administrative and project-related tasks as needed.

⛳️ Requirements

• Bachelor’s degree or equivalent is preferred.

• 1–3 years of experience in project coordination, project support, administrative, or a related role.

• Proficient in Microsoft Excel and other Microsoft Office applications.

• Familiarity with survey platforms such as Confirmit is a plus.

• Previous experience in a project coordination, project support, or administrative role would be beneficial.

• Strong attention to detail, with the capability to maintain accuracy while handling data and project records.

• Excellent problem-solving skills.

• Exceptional written communication abilities, especially when responding to participant enquiries.

• Strong organizational and time management skills, with the capacity to manage multiple priorities efficiently.

🏝️ Benefits

• Must be willing to work during UK shift hours.

• All information will be kept confidential in accordance with EEO guidelines.