Program Support Analyst

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee and address customer inquiries and email requests to facilitate billing administration and accounts receivable management promptly.

• Precisely and accurately determine the appropriate actions for customer requests.

• Perform root cause analysis on recurring customer or account issues and suggest viable solutions.

• Contribute to process improvement initiatives by identifying inefficiencies and offering data-driven recommendations.

• Collaborate with cross-functional teams to meet program reporting and analytical requirements.

• Maintain consistent communication with customers through phone and/or email (both written and verbal).

• Handle inbound and outbound calls to customers and dealers.

• Document and respond to all communications (including internal and external customers, phone calls, and emails).

• Create and distribute customer invoices upon request.

• Assist in managing vehicle inventory within the system.

• Preserve and file business documents appropriately.

• Participate in cross-training for other functions and processes within the Department.

⛳️ Requirements

• An associate degree or higher, preferably in Accounting, Finance, Business Administration, or a related field.

• Background in customer service and program support.

• Strong analytical and problem-solving abilities, with the capability to interpret data and identify trends.

• Proficiency in multitasking various assigned responsibilities.

• Exceptional accuracy and attention to detail.

• Strong interpersonal and organizational skills.

• Excellent written and verbal communication skills.

• Outstanding follow-up abilities.

• Capability to meet deadlines effectively.

🏝️ Benefits

• Employees have the option to work remotely.