Program / Project Manager – Pega Implementation, Life & Annuity Insurance

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee the complete delivery of a mid-to-large-scale Pega implementation project.

• Manage the project's scope, timelines, budgets, resources, milestones, risks, and dependencies.

• Supervise the implementation of Pega-based call center case management and workflow solutions.

• Coordinate efforts among multiple implementation partners, technical teams, and business stakeholders.

• Collaborate closely with business leaders, insurance operations, underwriting teams, and technology stakeholders.

• Propel Agile delivery, governance, status reporting, and issue resolution processes.

• Ensure the successful implementation, testing, deployment, and post-go-live support of the project.

• Spearhead the modernization of call center case management to support new business operations within the Life & Annuity insurance sector.

• Facilitate the initial implementation for Annuities, followed by an expansion into Life Insurance and the integration of underwriting capabilities.

⛳️ Requirements

• 7+ years of comprehensive Program/Project Management experience.

• 4+ years of experience in the Life Insurance and Annuity industry.

• 4+ years of direct leadership experience in Pega implementation projects.

• Demonstrated experience in managing mid-to-large-scale Pega implementations, beyond minor enhancements or production support.

• Strong comprehension of insurance business processes, particularly in annuities, life insurance, new business operations, and underwriting.

• Experience in managing multiple implementation partners and engaging cross-functional business stakeholders.

• Exceptional communication, leadership, vendor management, and stakeholder engagement skills.

• Willingness to travel occasionally to Pittsburgh, PA, particularly during the project's initial phases.

🏝️ Benefits

• Flexibility for remote work arrangements.

• Occasional travel to Pittsburgh, especially during the initial stages of the project.