Program Manager – Virtual Field Reimbursement

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Lead, coach, and mentor a high-performing national Virtual Access Education (VAE) team, ensuring the consistent delivery of exceptional virtual access education and reimbursement support.

• Collaborate with Sales and Market Access leadership to align reimbursement strategies with brand and territory objectives.

• Supervise VAE expertise in retail prior authorization processes, pharmacy benefit troubleshooting, payer requirements, and appeals pathways.

• Track team performance against established KPIs, such as triage time, enrollment efficiency, case resolution cycle time, documentation quality, and healthcare professional (HCP) satisfaction.

• Implement standardized processes, best practices, and compliant workflows for all VAE interactions.

• Act as the primary liaison among internal teams to identify, escalate, and resolve systemic access challenges.

• Guide the team in effective virtual engagement strategies, including platform utilization, presentation skills, and efficient troubleshooting.

• Ensure all activities comply with HIPAA regulations, non-promotional standards, and all SOP/BRD policies. Reinforce the compliant use of approved materials and designated talk tracks only.

• Oversee consistent and accurate CRM documentation, ensuring data quality, completeness, and insights that inform access strategies.

⛳️ Requirements

• Proven leadership experience in managing remote or field-based teams.

• 8+ years in the pharmaceutical or healthcare sector, with strong expertise in HCP access, reimbursement, and pharmacy benefits.

• Demonstrated collaboration with Field Sales, Market Access, and other commercial stakeholders.

• Experience in leading reimbursement or access teams that support retail medications.

• Expertise in navigating access complexities, particularly for new-to-market therapies.

• Ability to convert payer insights into actionable coaching for access teams.

• Strong proficiency with CRM platforms (e.g., Veeva) and virtual engagement technologies.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing towards premium costs.

• Additional health support, including telehealth and Employee Assistance Program (EAP) services.

• Company match on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% you contribute, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave to promote work-life balance.

• Team members enjoy nine paid holidays plus two floating holidays.

• Opportunities for advancement within a company that supports personal and professional development.

• A challenging, stimulating work environment that fosters innovative ideas.

• Work for a company that values diversity and actively strives to create an inclusive workplace.

• A mission-driven, inclusive culture where your contributions have a meaningful impact.