Program Manager – Pharma Reimbursement Hub

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee program(s) according to the defined scope of work, program guidelines, and standard operating procedures within the allocated budget.

• Supervise daily operations of the program and ensure a smooth workflow throughout its duration, including staff oversight.

• Possess a solid understanding of protocols, contractual obligations, program workflow, and/or the scope of work for the assigned program(s).

• Monitor program metrics to guarantee compliance with program SLAs.

• Assist in management decisions concerning program development and design, as well as the restructuring of program requirements.

• Travel to and participate in relevant meetings and conferences as necessary.

• Present program information to both internal and external stakeholders.

• Engage in the hiring process of potential employees, assess current employees, and provide training as required.

• Contribute to team communication and collaboration during the development, management, and closure of assigned programs.

• Participate in client kick-off and planning meetings.

• Attend internal and external team meetings.

• Document decisions and discussions into established workflow processes.

• Facilitate coordination among teams and team members to ensure successful program initiation.

• Assist in the creation of program metrics.

• Participate in client and/or FDA audits.

• Identify opportunities for improving program processes.

• Gather information regarding the effectiveness of processes throughout the program lifecycle.

• Collect and analyze program metrics, as applicable.

• Report on and evaluate process efficiencies, as relevant.

• Ensure training materials are precise and regularly assess the need for group training sessions or additional resources for the program.

• Maintain program team performance by ensuring alignment with company and project objectives.

• Balance the dual responsibilities of supervising staff and supporting the upkeep of associated program applications.

• Foster program team performance through planning, monitoring, and assessing job outcomes while ensuring a high standard of team productivity.

• Assist in the analysis and drafting of client reports and other deliverables, including the presentation of program information to stakeholders.

• Resolve escalated and outstanding issues that may necessitate deviations from standard procedures or require extensive investigation for resolution.

• Undertake other tasks as assigned.

• Willingness to travel as required.

• Actively engage in both in-person and virtual meetings/events (internal and external).

⛳️ Requirements

• Bachelor’s degree in a relevant field or an Associate Degree with equivalent professional experience.

• 5 to 8 years of pertinent experience, or 3 to 5 years of experience with a Master’s degree.

• Minimum of 2 years of relevant experience in healthcare or pharmaceuticals.

• At least 1 year of previous managerial experience.

• Strong computer proficiency, particularly with Microsoft Office.

• Exceptional verbal and written communication and presentation abilities.

• Strong analytical and problem-solving capabilities.

• Ability to collaborate across functions to proactively communicate and address issues with a strong sense of urgency.

• Highly developed written communication and documentation skills for creating program materials, specific procedures, and application requirements.

• Client-facing skills to foster and manage relationships.

• Strong analytical skills.

• Capacity to analyze information and identify trends.

• Organizational skills to coordinate people and systems to achieve objectives.

• Familiarity with customer service processes is preferred.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement and promotion.

• 401K plan with company matching.*

• Tuition reimbursement support.

• Flexible working environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness program initiatives.

• Adoption assistance programs.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance options.

• Discount programs available.