Program Manager, Market Access – Hub Operations

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee pharmaceutical program(s) in accordance with the defined scope of work, procedures, and budget agreements.

• Act as the primary point of contact for clients, nurturing relationships and fostering rapport.

• Supervise daily program operations and manage assigned personnel.

• Drive performance accountability for the team and its members.

• Track and report on program statistics and performance indicators.

• Address issues that may threaten compliance with contracted standards.

• Organize schedules and prioritize program activities effectively.

• Work collaboratively across departments on operational duties.

• Assist in the creation of client reports and other deliverables.

• Present program data, insights, and information to both internal and external stakeholders.

• Engage in initiatives aimed at process and performance enhancement.

• Mobilize stakeholders for the design, improvement, and modification of programs.

• Attend relevant meetings and conferences as necessary.

• Participate in the recruitment, evaluation, and training of new employees.

• Provide both verbal and written feedback on performance to team members.

• Ensure adherence to training deadlines and corporate confidentiality policies.

• Maintain consistent compliance with SOPs.

• Assist in identifying requirements, developing specifications, and conducting User Acceptance Testing as necessary.

• Complete other assigned tasks or projects as needed.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent work experience.

• 4–6 years of experience in Reimbursement, Pharmaceutical Marketing, or Patient Services.

• Proven experience managing Case Managers, Patient Service Representatives, or similar personnel.

• Proficient in reporting HUB metrics and conveying trends to clients.

• Demonstrated success in leadership roles.

• Strong computer skills, including proficiency in Microsoft Office and Internet usage.

• Exceptional verbal and written communication and presentation abilities.

• Strong analytical and problem-solving competencies.

• Solid technical skills with experience in various CRM software platforms.

• Ability to type a minimum of 35 words per minute with 97% accuracy preferred.

• Willingness to travel as required preferred.

• Successful completion of a background check and, depending on the role, a drug screening.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company match on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-funded Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal as well as professional development.

• Engaging and stimulating work environment that encourages innovative ideas.

• An inclusive workplace with a mission-driven culture.

• Preferred limited travel flexibility.