Program Manager, Engagement & Rewards

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operational implementation of customer health and wellness programs, rewards initiatives, wellness challenges, communications, and program improvements.

• Manage customer projects by coordinating timelines, deliverables, approvals, testing, launch readiness, and ongoing program support.

• Handle customer and internal reporting requests, enhancements, audits, and dashboard evaluations.

• Analyze data related to customer engagement and health and well-being products to discover trends, opportunities, and recommendations.

• Generate reports, executive summaries, presentations, dashboards, and materials for customer reviews and leadership reporting.

• Ensure accurate, timely, and actionable insights in customer and internal reporting requests.

• Assist in the implementation and ongoing management of digital well-being solutions.

• Act as the primary operational contact for assigned vendor partnerships, including project coordination, issue resolution, enhancement tracking, and business reviews.

• Organize vendor meetings, maintain project documentation, and monitor action items, risks, and deliverables.

• Lead Creative Services projects, encompassing customer communications, challenge promotions, flyers, toolkits, and various marketing materials.

• Manage project plans, timelines, trackers, dependencies, risks, and status updates for customer-facing initiatives and departmental projects.

• Utilize AI-enabled tools to improve project management, reporting, customer communications, content development, and operational efficiency.

• Identify and execute opportunities for process automation, workflow improvement, and actionable insights using AI and emerging technologies.

• Support strategic initiatives, product enhancements, innovation projects, customer campaigns, and operational improvement efforts.

• Develop and maintain project documentation, workflows, standard operating procedures, templates, and governance processes.

• Collaborate with Account Management, Sales, Customer Success, Coaching Team, Product, Reporting, Marketing, Operations, and other internal teams and vendor partners to foster successful customer outcomes, including demos, upsells, and other necessary customer presentations.

• Participate in customer meetings to deliver program updates, reporting insights, and operational support.

• Discover and implement innovative strategies that enhance participants' experiences, boost engagement, and improve operational efficiency.

⛳️ Requirements

• A bachelor's degree is required.

• A minimum of 3 years of experience in project management, customer program management, operations, reporting, analytics, customer success, or a related field.

• Proven ability to manage multiple projects and competing priorities.

• Excellent customer-facing communication, presentation, and relationship management skills.

• Advanced proficiency in Microsoft Excel, PowerPoint, and the Microsoft Office Suite.

• Exceptional organizational, analytical, problem-solving, and time management capabilities.

• Experience with generative AI tools (e.g., Microsoft Copilot, ChatGPT, or similar platforms).

• Strong attention to detail and commitment to follow-through.

• Familiarity with health and well-being, employee benefits, coaching, rewards, or digital health programs.

• Proficient in reporting tools, dashboards, data analysis, and review processes.

• Experience with Jira, Power BI, Tableau, Wrike, Smartsheet, or similar tools.

• Experience in managing vendor relationships and customer-facing projects.

• PMP, CAPM, or PMI-ACP certification is preferred.

🏝️ Benefits

• Comprehensive benefits package, including Paid Time Off (PTO)

• Medical coverage

• Dental coverage

• Vision coverage

• 401(k) plan with matching contributions

• Robust Employee Assistance Program (EAP)

• Wellness program

• And much more