Program Manager – Deal Operations

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Lead and implement comprehensive changes to the deal lifecycle transformation program from start to finish.

• Gather cross-functional support and resources to achieve program objectives.

• Oversee the governance of Business Practices’ CPQ throughout the deal lifecycle.

• Organize User Acceptance Testing (UAT) for new features and ensure all General Availability (GA) products are incorporated in the CPQ.

• Create scalable best practices for assessing and prioritizing new CPQ requests.

• Manage or facilitate change management initiatives, which include stakeholder engagement, champion creation, messaging, communication, support, and enablement.

• Build collaborative relationships with stakeholders across various levels and functions within Stripe.

• Identify opportunities for improvement in the deal lifecycle relating to strategy, personnel, policies, processes, and technology.

• Prioritize projects and analyze data to inform strategy and decision-making.

• Provide executive-level recommendations and drive strategic decisions.

⛳️ Requirements

• Proven experience in delivering global, complex enterprise deal lifecycle or commercial transformation programs with multiple stakeholders in a dynamic and uncertain environment from start to finish.

• Familiarity with deal management processes, root cause analysis related to deal processes, and commercial contracts.

• Over 7 years of experience in program management, business operations, management consulting, or a related field.

• Ability to perform effectively under pressure, demonstrating a high level of adaptability and flexibility in a fast-paced and continuously evolving environment.

• Capability to diagnose, simplify, and structure problems and solutions while possessing an understanding of intricate details.

• A proactive “roll up your sleeves” attitude.

• Strong analytical, presentation, and communication skills, with the ability to influence stakeholders at all levels, from front-line employees to executives.

• Proficient in Excel and/or Google Sheets for analyzing extensive datasets.

• Previous experience with Salesforce, CPQ, Deal Approval, and Contract Lifecycle Management tools.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career growth.

• Collaborative and inclusive work environment.