Program Manager – Data Products

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily execution of customer programs from initiation through launch and ongoing operations.

• Maintain comprehensive plans, milestones, ownership, action items, dependencies, risks, and decisions.

• Facilitate product access, data delivery, documentation, training, and readiness activities for launch.

• Establish a customer engagement rhythm, understand their goals and use cases, monitor adoption, coordinate value assessments, and assist customers in leveraging Ting data effectively.

• Act as the primary contact for inquiries regarding the program and any product-related issues.

• Prioritize requests, involve technical or subject-matter experts, communicate updates, and ensure issues are resolved.

• Track implementation progress, product usage, customer results, risks, feedback, and unresolved issues.

• Prepare regular updates for customers and internal stakeholders.

• Coordinate efforts between Product, Engineering, Sales, data infrastructure, subject-matter experts, Marketing, Operations, and customer teams.

• Gather customer requirements, recurring challenges, and product feedback, and communicate insights internally.

• Contribute to the enhancement of the product and overall customer experience over time.

• Travel to client locations as needed for business and program requirements.

⛳️ Requirements

• A minimum of 4 years of relevant experience in program management, implementation, customer success, consulting, product operations, or customer delivery within a B2B technology, SaaS, or data-driven environment.

• Experience in supporting technology, data, or operational programs for electric utilities or similarly complex institutional or public-sector clients.

• Direct experience with electric utilities is highly preferred.

• Familiarity with government agencies or emergency-management organizations is an advantage.

• Experience with data products, analytics platforms, APIs, enterprise software, or technical integrations.

• Proficient in discussing data access, permissions, integration dependencies, and data quality with technical teams.

• Capability to manage multiple workstreams, maintain clear plans and actionable items, identify risks proactively, and monitor commitments.

• Excellent communication skills and sound judgment when interacting with both technical and business stakeholders.

• Comfortable leading customer check-ins, coordinating access, preparing status reports, and resolving implementation challenges.

• Willingness to travel to client sites as required by business and program needs.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive benefits program.

• Opportunities for professional development.

• Equal Opportunity Employer.