Program Manager – Channel

This is a fully remote position, open to applicants in Utah.

📋 Description

• Provide leadership, enhance program effectiveness, and boost team productivity through ongoing coaching, performance management, and sales enablement initiatives.

• Safeguard and expand current business by actively driving team performance, implementing sales strategies, and executing partner engagement plans.

• Direct a channel-centric sales program that supports distributors, value-added resellers, technology partners, and partner account teams.

• Formulate and implement strategies that enhance partner activation, pipeline creation, account mapping, opportunity advancement, and revenue generation.

• Ensure the team meets client sales targets on a weekly, monthly, quarterly, and annual basis.

• Collaborate with client stakeholders to align on program priorities, expected KPIs, sales initiatives, enablement requirements, and performance enhancement plans.

• Recognize market trends, channel best practices, partner ecosystem opportunities, and operational efficiencies to refine program strategy and execution.

• Assist sales activities related to VoIP, UCaaS, cloud communications, collaboration tools, telecom services, or similar technology solutions.

• Promote adherence to sales processes, including account planning, partner segmentation, lead follow-up, pipeline management, forecasting, and performance reporting.

• Supervise the administration of MarketStar programs, policies, procedures, and practices.

• Utilize Salesforce.com and analytics reporting to oversee quality, productivity, pipeline performance, partner engagement, and achievement of client objectives.

• Convert client expectations into precise team priorities, coaching strategies, reporting schedules, and operational actions.

• Cultivate strong working relationships across internal operations, recruiting, training, reporting, client success, and sales leadership teams.

⛳️ Requirements

• Proven experience in sales leadership, account management leadership, channel sales, partner management, or technology sales program management.

• Background in working with or supporting channel partners, including distributors, resellers, VARs, MSPs, technology partners, or partner account teams.

• Knowledge of VoIP, UCaaS, telecom, cloud communications, SaaS, IT services, collaboration platforms, or related B2B technology solutions.

• Capability to comprehend partner sales motions, encompassing account mapping, territory planning, pipeline development, partner enablement, and opportunity management.

• Strong grasp of sales operations, forecasting, performance reporting, client management, and revenue accountability.

• Experience in accounting, sales, finance, and human resources processes and procedures.

• Ability to organize, coordinate, and lead projects involving multiple stakeholders and competing priorities.

• Exceptional verbal and written communication skills, enabling clear communication with clients, partners, executives, and front-line sales teams.

• Proficiency in presenting concepts, program updates, performance insights, and strategic recommendations to various audiences.

• Quick learner with the ability to adapt to evolving client needs and thrive in a team-oriented environment.

• Strong coaching mindset, capable of developing team members, reinforcing process discipline, and fostering a culture of accountability and continuous improvement.

• Experience with Salesforce.com or similar CRM and reporting tools is preferred.

🏝️ Benefits

• Structured learning and career development programs

• Mental health program

• Generous Paid Time Off policy

• Paid medical leave

• Child/Dependent care reimbursement

• Education reimbursement

• 401k match, hardship loan program, access to financial wellness advisor

• Comprehensive healthcare coverage including medical, dental, and vision