Program Manager, Channel

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a program for sales and account management that emphasizes growth with channel partners, distributor engagement, and VoIP/communications technology sales.

• Lead and empower a team dedicated to enhancing partner-driven revenue growth, account development, pipeline advancement, and achieving client sales objectives.

• Foster profitable growth while meeting revenue targets.

• Establish scalable operational rhythms among internal teams, client stakeholders, distributors, resellers, and value-added reseller partners.

• Mentor the team, manage performance, and uphold sales enablement and productivity standards.

• Safeguard and expand existing business through strategic sales initiatives and partner engagement plans.

• Spearhead a channel-centric sales program that supports distributors, VARs, technology partners, and partner account teams.

• Formulate strategies for partner activation, pipeline development, account mapping, opportunity advancement, and revenue generation.

• Ensure the achievement of client sales targets on a weekly, monthly, quarterly, and annual basis.

• Collaborate with client stakeholders on program priorities, KPIs, sales strategies, enablement requirements, and performance enhancement plans.

• Recognize market trends, channel best practices, partner ecosystem opportunities, and operational efficiencies.

• Support sales initiatives encompassing VoIP, UCaaS, cloud communications, collaboration tools, telecom services, and related technological solutions.

• Promote discipline in the sales process, including account planning, partner segmentation, lead follow-up, pipeline management, forecasting, and performance tracking.

• Supervise the administration of MarketStar programs, policies, procedures, and practices.

• Utilize Salesforce.com and analytics reporting to manage quality, productivity, pipeline effectiveness, partner activities, and client goal achievement.

• Convert client expectations into team priorities, coaching strategies, reporting schedules, and operational actions.

• Cultivate relationships across operations, recruiting, training, reporting, client success, and sales leadership teams.

⛳️ Requirements

• Proven experience in sales leadership, account management, channel sales, partner management, or technology sales program management.

• Background in supporting channel partners such as distributors, resellers, VARs, MSPs, technology partners, or partner account teams.

• Knowledge of VoIP, UCaaS, telecom, cloud communications, SaaS, IT services, collaboration platforms, or related B2B technology solutions.

• Understanding of account mapping, territory planning, pipeline development, partner enablement, and opportunity management.

• Strong grasp of sales operations, forecasting, performance reporting, client management, and revenue accountability.

• Familiarity with accounting, sales, finance, and human resources processes and procedures.

• Capability to organize, coordinate, and lead projects across diverse stakeholders and competing priorities.

• Exceptional verbal and written communication skills.

• Proficiency in presenting concepts, program updates, performance insights, and strategic recommendations.

• Ability to quickly learn and adapt to evolving client needs.

• Strong coaching mindset with a focus on developing team members and fostering accountability.

• Experience with Salesforce.com or comparable CRM and reporting tools is preferred.

🏝️ Benefits

• Structured learning and career development programs.

• Mental health program.

• Generous Paid Time Off policy.

• Paid medical leave.

• Child/Dependent care reimbursement.

• Education reimbursement.

• 401k matching.

• Hardship loan program.

• Access to a financial wellness advisor.

• Comprehensive healthcare coverage, including medical, dental, and vision.

• Variable bonus component ranging from $15,000 to $20,000 USD annually.