Program Manager – Channel

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a sales and account management initiative aimed at enhancing channel partner growth, engaging distributors, and driving VoIP/communications technology sales.

• Oversee and empower a team dedicated to fostering partner-driven revenue growth, account development, pipeline advancement, and achieving client sales objectives.

• Propel profitable expansion and meet revenue targets.

• Establish scalable operating rhythms among internal teams, client stakeholders, distributors, resellers, and value-added reseller partners.

• Mentor the team, oversee performance, and sustain productivity through effective sales enablement.

• Safeguard and expand existing business through strategic sales methodologies and partner engagement initiatives.

• Direct a channel-centric sales program that supports distributors, VARs, technology partners, and partner account teams.

• Formulate strategies for partner activation, pipeline development, account mapping, opportunity advancement, and revenue generation.

• Ensure the achievement of client sales objectives on a weekly, monthly, quarterly, and annual basis.

• Collaborate with client stakeholders on program priorities, KPIs, sales strategies, enablement, and performance enhancement plans.

• Recognize market trends, channel best practices, ecosystem opportunities, and operational efficiencies.

• Facilitate sales initiatives involving VoIP, UCaaS, cloud communications, collaboration tools, and telecom services.

• Enforce sales process discipline, including account planning, partner segmentation, lead follow-up, pipeline management, forecasting, and performance reporting.

• Supervise the administration of MarketStar programs, policies, procedures, and practices.

• Utilize Salesforce.com and analytics reporting to oversee quality, productivity, pipeline performance, partner engagement, and client goal achievement.

• Convert client expectations into team priorities, coaching strategies, reporting schedules, and operational actions.

• Foster relationships across operations, recruiting, training, reporting, client success, and sales leadership teams.

⛳️ Requirements

• Proven experience in sales leadership, account management leadership, channel sales, partner management, or technology sales program management.

• Experience working with distributors, resellers, VARs, MSPs, technology partners, or partner account teams.

• Familiarity with VoIP, UCaaS, telecom, cloud communications, SaaS, IT services, collaboration platforms, or similar B2B technology solutions.

• Thorough understanding of partner sales processes, including account mapping, territory planning, pipeline development, partner enablement, and opportunity management.

• Strong knowledge of sales operations, forecasting, performance reporting, client management, and revenue accountability.

• Experience with finance, accounting, sales, and human resources processes and procedures.

• Capability to organize, coordinate, and lead projects across various stakeholders and conflicting priorities.

• Exceptional verbal and written communication skills.

• Ability to articulate concepts, program updates, performance insights, and strategic recommendations effectively.

• Quick learner with the adaptability to respond to evolving client needs and work collaboratively in a team-oriented setting.

• Strong coaching capability and a commitment to developing team members, reinforcing process discipline, and fostering accountability.

• Proficiency in Salesforce.com or similar CRM and reporting tools is preferred.

🏝️ Benefits

• Structured learning and career development programs.

• Mental health support program.

• Generous Paid Time Off policy.

• Paid medical leave.

• Child/Dependent care reimbursement.

• Education reimbursement.

• 401k matching.

• Hardship loan program.

• Access to financial wellness advisor.

• Comprehensive healthcare coverage, including medical, dental, and vision.