Program Manager, Business Transformation – Platform Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and facilitate cross-functional business transformation projects aimed at enhancing operational execution, visibility, consistency, and scalability.

• Collaborate with business leaders and stakeholders to identify process inefficiencies, manual workarounds, data quality challenges, and opportunities for simplification.

• Convert business requirements into effective processes, reporting mechanisms, automation, and platform-enabled solutions.

• Assist in the prioritization, sequencing, readiness, and adoption of business capabilities.

• Oversee enterprise platform enhancement requests, requirements gathering, testing, governance, administration, roadmap coordination, user support, training, and continuous improvement initiatives.

• Work alongside technical teams to clarify requirements, validate solutions, support readiness, and communicate any process or system modifications.

• Develop, maintain, or assist in operational reports, dashboards, metrics, and business insights.

• Identify opportunities for automation and support reporting governance, data quality enhancement, and metric standardization.

• Act as a business partner across PMO, PgMO, revenue, compliance, operations, and technical teams.

• Provide advisory support for compliance, revenue acceleration, value-stream strategy, quoting transformation, reporting, automation, and process enhancement.

• Communicate priorities, risks, trade-offs, and recommendations to leaders and cross-functional partners effectively.

• Create and maintain process documentation, playbooks, standard operating procedures, and training materials.

• Facilitate knowledge transfer, cross-training, repeatable processes, governance routines, and business continuity efforts.

• Ensure visibility of risks, enhancement requests, reporting needs, and operational dependencies.

⛳️ Requirements

• A Bachelor’s degree or higher in business, operations, analytics, information systems, program management, process improvement, or a related field is required.

• Minimum of 5 years of experience in program management, business transformation, business analysis, operational excellence, reporting, automation, platform operations, or process improvement.

• Experience in supporting enterprise applications, operational platforms, reporting tools, workflow solutions, or business systems is essential.

• Ability to quickly learn new platforms, processes, and technologies to become a credible business partner.

• Strong analytical, problem-solving, prioritization, and communication skills are necessary.

• Proven experience in gathering requirements, documenting business processes, supporting testing, enabling adoption, and translating business needs into scalable solutions.

• Capability to collaborate across business and technical teams, manage competing priorities, and articulate risks and recommendations clearly.

• Candidates must be authorized to work for any employer in the U.S.

• Preferred experience with enterprise resource planning, customer relationship management, professional services automation, project portfolio management, workflow automation, analytics, or reporting platforms.

• Familiarity with Microsoft Power BI, Power Automate, SharePoint, Microsoft 365, Dynamics 365, Kantata, or similar platforms is preferred but not mandatory.

• Experience in regulated, healthcare, compliance-driven, or operationally complex business environments is preferred.

• Background in process improvement, change enablement, operational governance, data quality, and performance metrics is also preferred.

• Certifications such as Project Management Professional, Certified Associate in Project Management, business analysis, Lean, Six Sigma, or continuous improvement are preferred.

🏝️ Benefits

• Medical and dental coverage commencing on the first day of employment.

• Basic life insurance.

• Accident insurance.

• Short-term disability insurance.

• Long-term disability insurance.

• Business travel accident insurance.

• Employee Stock Purchase Plan (ESPP) with discounted company stock.

• 401(k) Retirement Savings Plan with employee contributions and company matching.

• Flexible Spending Accounts.

• Educational assistance programs.

• Paid holidays.

• Paid time off ranging from 20 to 35 days based on tenure.

• Family and medical leaves of absence.

• Paid parental leave.

• Commuting benefits.

• Employee Discount Program.

• Employee Assistance Program (EAP).

• Childcare benefits.

• Discretionary bonuses may be available.