Program Manager, Business & Partnership Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and lead business and partnership initiatives — independently manage workstreams across ongoing internal and external partner operations, launches, and implementations, establishing priorities, sequencing, and ensuring that deliverables, owners, and timelines remain on track.

• Manage external partner relationships — act as the day-to-day operational decision-maker for designated partners: establish check-in schedules, oversee commitments, and ensure partners adhere to Service Level Agreements (SLAs) and quality standards.

• Direct cross-functional execution — coordinate and remove obstacles for stakeholders across Clinical, Operations, Go-to-Market, Legal & Compliance, and Finance, resolving conflicts and making necessary judgment calls to maintain program momentum.

• Design the operational framework — create and maintain program plans, trackers, documentation, and playbooks that ensure programs operate smoothly and are not reliant on any individual's memory.

• Monitor program health — assess success metrics, independently identify risks and issues, and determine when to resolve matters directly or escalate with a recommended course of action.

• Conduct business operating rhythms — lead partnership business reviews, manage status reporting and planning cycles, and prepare as well as present recommendations to leadership.

• Enhance operational efficiency — identify and implement process improvements that accelerate, streamline, and scale partner operations.

• Ensure successful execution — oversee workstreams from launch through to long-term optimization and post-launch insights.

⛳️ Requirements

• A developing business professional — well-organized, adaptable, and motivated to use independent judgment to transform vaguely defined issues into clear plans, priorities, and decisions.

• A minimum of 3 years of experience in program management, project management, or operations within a complex, cross-functional environment.

• Strong foundation in program management — planning, sequencing, tracking milestones and dependencies, and managing risks, with a keen eye for detail.

• A thinker in documentation and systems — you instinctively utilize playbooks, templates, and repeatable processes rather than repeating the same manual tasks multiple times.

• An effective communicator — you provide stakeholders with proactive updates regarding your work, conduct productive meetings, and document decisions and action items to ensure nothing is overlooked.

• Comfortable with uncertainty and proactive in taking action — you ask insightful questions, propose solutions instead of waiting for directions, and know when to escalate issues.

• Experienced in collaborating with external partners, vendors, or clients — skilled at balancing relationship-building with holding others accountable to their commitments.

• A collaborative team player with high empathy and accountability — you support your colleagues, give and receive constructive feedback, and maintain a high standard for yourself.

• Growth-oriented — you actively pursue feedback and are eager to develop towards managing larger, more complex programs from start to finish.

• Deeply inspired by Modern Health's mission and passionate about facilitating improved mental health outcomes on a large scale.

• Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).

🏝️ Benefits

• Medical / Dental / Vision / Disability / Life Insurance

• High Deductible Health Plan with Health Savings Account (HSA) option

• Flexible Spending Account (FSA)

• Access to coaches and therapists through Modern Health's platform

• Flexible Time Off

• Company-wide Collective Pause Days

• Parental Leave Policy

• Family Forming Benefit through Carrot

• Family Assistance Benefit through UrbanSitter

• Professional Development Stipend

• 401k

• Financial Planning Benefit through Origin

• Annual Wellness Stipend to use on items that promote your overall well-being

• New Hire Stipend to assist with work-from-home setup costs

• ModSquad Community: Virtual events including active Employee Resource Groups (ERGs), holiday-themed activities, team-building events, and more

• Monthly Cell Phone Reimbursement