Program Manager

📋 Description

• Oversee program(s) according to the established scope of work, program guidelines, and standard operating procedures while adhering to the contracted budget.

• Supervise daily operations of the program and ensure effective workflow throughout its duration, including staff oversight.

• Possess a working knowledge of protocol(s), contract stipulations, program workflow, and/or the scope of work for assigned program(s).

• Track program metrics to guarantee compliance with program SLAs.

• Support management decisions regarding program development, design, and/or modification of program requirements.

• Travel as necessary to attend related meetings and conferences.

• Present program information to both internal and external stakeholders.

• Engage in the interviewing of potential employees, assess current employees, and provide training as needed.

• Contribute to team communication and collaboration during the development, management, and close-out phases of assigned programs.

• Participate in client kick-off and planning meetings.

• Attend both internal and external team meetings.

• Convert decisions and discussions into documented workflow processes.

• Facilitate coordination among teams and team members to ensure successful program initiation.

• Assist in formulating program metrics.

• Participate in client and/or FDA audits.

• Identify opportunities for improving program processes.

• Collect information on the effectiveness of processes throughout the duration of programs.

• Gather and analyze program metrics as applicable.

• Report and evaluate process efficiencies as necessary.

• Ensure the accuracy of training materials and continuously assess the need for group training sessions or additional training resources for the program.

• Maintain program team performance by ensuring adherence to company and project objectives.

• Balance the dual role of supervising staff and supporting the maintenance of respective program applications.

• Ensure team performance by planning, monitoring, and appraising job results while striving for a high level of team effectiveness.

• Assist in the analysis and drafting of client reports and other deliverables, including the presentation of program information to internal and external stakeholders.

• Address escalated and unresolved issues that may necessitate deviations from standard procedures or require extensive research for resolution.

• Perform additional duties as assigned.

• Willingness to travel as needed.

• Actively engage in both in-person and virtual meetings/events (internal and external).

⛳️ Requirements

• Bachelor's degree in a relevant field or an Associate Degree with equivalent work experience.

• 5 to 8 years of relevant experience, or 3 to 5 years with a Master's degree.

• At least 2 years of experience in a related healthcare or pharmaceutical setting.

• Minimum of 1 year of prior managerial experience.

• Proficient computer skills, particularly in Microsoft Office.

• Exceptional verbal and written communication skills, along with presentation capabilities.

• Strong analytical and problem-solving abilities.

• Capacity to work cross-functionally to proactively communicate and resolve issues with a high sense of urgency.

• Highly developed written communication and documentation skills necessary for creating program materials, specific procedures, and application requirements.

• Client interaction skills to foster and manage relationships.

• Strong analytical abilities.

• Proficient in analyzing information and identifying trends.

• Ability to organize people and systems to achieve objectives.

• Preferred knowledge of customer service processes.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Advancement opportunities for promotion.

• 401K plan with company matching.*

• Tuition reimbursement programs.

• Flexible work environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Medical, dental, and vision insurance coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine options (Virtual doctor appointments).

• Wellness programs.

• Adoption assistance.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance options.

• Discount programs.