Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and account manager for various client programs, overseeing strategy and execution from inception to completion.

• Lead account support teams by overseeing timelines, assigning tasks, and coordinating deliverables.

• Manage the financial health of assigned accounts, which includes P&L oversight, monthly reporting, billing accuracy, and profitability adjustments.

• Formulate growth strategies, identify new sales opportunities, and achieve sales and margin goals.

• Oversee product development from concept to launch using sales history, inventory data, and trend analysis.

• Handle contract execution and ensure alignment with client agreements.

• Lead the planning of the marketing calendar and the creative execution with internal teams.

• Develop account-specific customer service policies, standards, and site FAQs.

• Foster relationships with vendors, customers, and internal teams.

• Travel occasionally for client accounts and business reviews, typically once or twice per quarter, with up to 25% travel required.

• Monitor and report on program performance metrics and financial outcomes, adapting to client needs as necessary.

• Thrive in a fast-paced, high-volume environment with diverse client programs.

⛳️ Requirements

• Proven experience in account or program management, preferably in promotional products, advertising, or a related/transferable industry.

• Capability to manage multiple client accounts and programs while ensuring meticulous attention to detail.

• Resourceful and self-motivated with the ability to adapt quickly as priorities change.

• Ability to take calculated risks while remaining composed under pressure.

• Strong understanding of, or the ability to rapidly learn about, the promotional products/merchandising industry, including sourcing and product development.

• Logical thinker with excellent client communication skills and a natural sales orientation.

• Comfortable with rapid onboarding and in a high-volume, fast-paced work setting.

• Proficient in Microsoft Office Suite, project management tools like Asana, ClickUp, Monday, or Smartsheet, Excel, and Shopify.

• Willingness to travel periodically to support client accounts, typically twice per quarter, with up to 25% travel expected.

🏝️ Benefits

• Health, Dental, and Vision benefits plan.

• 20 days of PTO.

• 401K.

• Awesome company merchandise and apparel.