Program Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee multiple customer deployment initiatives at various phases, ranging from RFP and planning to delivery, go-live, and adoption.

• Transform contractual obligations and client needs into transparent program plans, including milestones, responsibilities, and success criteria.

• Collaborate with internal teams and customer stakeholders, frequently partnering with a Program Manager or an equivalent role on the client side.

• Facilitate customer status meetings, internal working sessions, steering committees, and executive briefings.

• Keep a comprehensive overview of timelines, scope, resources, dependencies, risks, issues, and decisions across various simultaneous programs.

• Establish trusted relationships with demanding enterprise and public-sector clients, confidently communicating with sponsors and senior leaders.

• Work closely with Product and other internal teams to pinpoint practical solutions for addressing product or delivery gaps while maintaining customer commitments.

• Proactively identify issues, propose solutions, manage escalations, and foster a sense of urgency to ensure programs progress smoothly.

• Assist with RFP activities by evaluating requirements, planning delivery, and identifying dependencies prior to program initiation.

• Enable customers to achieve value swiftly by facilitating an efficient deployment and adoption process.

• Contribute to internal projects aimed at enhancing program governance, delivery methods, documentation, and project management practices when time permits.

• Provide flexible business-hour support for customers across Eastern and Pacific time zones and occasionally travel for high-value workshops or customer meetings.

⛳️ Requirements

• A minimum of 5 years of relevant project or program management experience, including a proven history of managing complex technology deployments.

• A demonstrated ability to lead program governance, steering committees, and executive-level communications.

• Experience working directly with enterprise clients, sponsors, and senior leaders in high-expectation settings.

• Proven capability in coordinating multiple teams and interdependent workstreams while balancing competing priorities.

• The skill to influence without direct authority, aligning Product, delivery, customer, and leadership teams towards a common goal.

• A pragmatic, solutions-focused approach to navigating ambiguity, product gaps, risks, and shifting requirements.

• A strong sense of autonomy, ownership, urgency, and follow-through.

• Excellent written and verbal English skills, as most clients supported by this role are English-speaking and based outside Quebec.

• Flexibility to support clients across Canadian time zones and occasional travel, typically limited to a few times each quarter.

• A university degree or a comparable combination of education and relevant experience.

🏝️ Benefits

• 4 to 6 weeks of paid vacation annually.

• 5 paid personal days each year.

• A group RRSP / DPSP plan with employer contributions.

• Comprehensive group insurance coverage starting from day one.

• An annual wellness allowance.

• Access to the Lumino Health™ telehealth application.

• Ongoing remote/hybrid work allowance.