Program Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Oversee and guide large singular teams or multiple smaller groups of field-based MSLs, PDLs, CTLs, and similar professionals.

• Achieve client-specific project KPIs and contractual obligations.

• Lead and facilitate recruitment processes, including second-stage interviews, assessment centers, candidate selection, onboarding, and induction.

• Ensure that field teams possess the necessary therapeutic and product knowledge to engage with healthcare professionals in a compliant manner.

• Manage daily operations of field teams, focusing on implementation, execution, performance, retention, and growth.

• Execute the overall client strategy along with strategic field plans.

• Establish, monitor, and report on KPIs.

• Provide consultancy to clients regarding localized planning and medical strategy.

• Generate reports for internal, external, client, leadership, and quarterly business reviews.

• Collect insights to guide future strategies and solutions.

• Conduct performance management, appraisals, remuneration processes, coaching, training, and pastoral care.

• Cultivate and sustain relationships with clients and stakeholders.

• Monitor project progress and address issues with Medical, HR, Finance, and Account Director stakeholders.

• Coordinate recruitment and onboarding efforts with Talent Acquisition, HR, Project Management, and clients.

• Convert program requirements into operational tasks and KPIs.

• Handle employee relations, contractual matters, absenteeism, disciplinary actions, and performance issues.

• Perform regular field visits and one-on-one meetings.

• Maintain expertise in scientific and technical knowledge, therapy areas, clinical literature, treatment pathways, and product information.

• Establish connections with key national and international stakeholders.

• Provide support to teams at both national and international congresses when necessary.

• Manage budgets, offers, travel and expenses, forecasting, financial systems, and ROI.

• Assist with renewals, redeployment, processing leavers, business development, and process improvements.

⛳️ Requirements

• Degree level education or equivalent – a scientific background is highly desirable.

• 3-5 years of previous experience in the pharmaceutical or healthcare sector, with a solid understanding of drug development.

• Proven experience in people management.

• Ability to critically appraise scientific data.

• Fluent in English.

• Familiarity with compliance frameworks for field-based medical roles.

• Knowledge of industry codes of conduct.

• Proven experience in a fast-paced working environment.

• Proficient in Microsoft Office applications.

• Willingness to travel globally as needed.

• A full driving license is essential.

• Solution-oriented with the capacity to work collaboratively.

• Exceptional focus on customer service.

• Excellent listening skills and the ability to present feasible solutions.

• A PhD or MD equivalent is highly desirable.

• Desired knowledge and/or experience in specific therapy areas.

• Fluency in at least one additional language is highly desirable.

🏝️ Benefits

• Equal opportunities employer.

• Reasonable adjustments available for applications and interviews.

• Professional development through training, coaching, workshops, remote learning, and Amplity’s LMS.

• IT software/hardware and helpdesk support provided.

• Management of travel and expenses in accordance with company policies.

• Opportunities for employee redeployment to relevant projects.

• Support for coaching, development, and career progression.