Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee significant, cross-functional initiatives spanning ERP, WMS, OMS, and TMS to enhance system integration, boost order-to-fulfillment efficiency, and increase operational visibility.

• Convert customer business needs into scalable technological solutions for engineering teams.

• Evaluate comprehensive order and warehouse processes to pinpoint efficiency improvements and automation possibilities.

• Examine and implement AI-driven tools and process engineering approaches to revamp outdated workflows.

• Create program charters, roadmaps, timelines, resource plans, and stakeholder status updates.

• Manage risk, scope, and change control across multiple concurrent workstreams.

• Develop current and future state process documentation, along with recommendations for process optimization.

• Provide technical oversight for WMS/ERP systems, related applications, and integration layers.

• Investigate processes and products while contributing to intricate system designs.

• Ensure data flow and process consistency among ERP, WMS, OMS, and TMS platforms.

• Engage with external customers to gather requirements, integrate them into ALOM systems, and formulate feature roadmaps.

• Work collaboratively with partners and external software vendors.

• Convert business requirements into functional specifications with IT and system integrators.

• Enhance engineering-team visibility, prioritize tasks, manage backlogs, plan sprints/releases, and support UAT, implementation, and post-deployment activities.

• Utilize Lean, Six Sigma, and value stream mapping to reengineer workflows.

• Create training materials and assist with SOP and system-topology documentation.

⛳️ Requirements

• A minimum of 7 years of experience in supply chain, logistics, or operations technology.

• At least 3 years of experience in program/project management.

• Comprehensive functional expertise in at least two of the following: ERP, WMS, OMS, and TMS systems.

• Practical knowledge of AI and automation tools for enhancing business processes, including feasibility and ROI assessments.

• Experience applying Lean, Six Sigma, or BPR methodologies to actual workflows.

• Demonstrated experience leading complex, multi-stakeholder programs from initiation to go-live and stabilization.

• Strong analytical abilities with a track record of using data for operational decision-making.

• Exceptional communication, stakeholder management, and executive presentation skills.

• Bachelor’s degree in Supply Chain Management, Operations, Engineering, Information Systems, or a related field.

• Familiarity with EDI, API integrations, and supply chain analytics/BI tools.

• PMP, PgMP, and/or Six Sigma/Lean certification is preferred.

• Experience in leading system modernization or replatforming projects is preferred.

• Hands-on experience with all four ERP, WMS, OMS, and TMS systems is strongly preferred.

🏝️ Benefits

• Health and welfare coverage.

• 401(k) match.

• Paid leaves.

• Employee training and development.

• Opportunities for professional growth.

• Community engagement initiatives.

• An inclusive culture focused on diversity, acceptance, respect, and belonging.